Field Service Engineer - Founding Team

Job Description

Job Description

Field Service Engineer – Founding Team

ARES Scientific | Accelerating medical breakthroughs with innovative solutions

Some engineers design systems.
Others install and maintain them.

This role does both while helping build an entire service organization from the ground up.

At ARES Scientific , we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens.

Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.

We’re looking for a Field Service Engineer who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization.

This is not a ticket-driven service role. This is a builder role .

The Team You’ll Join

While ARES Scientific is launching a new Field Service Department, you won’t be starting from scratch.

You’ll work alongside a senior Service Technician who has been with the organization for over 15 years as well as a Director of CX who has been leading technical installations for the same amount of time , bringing deep experience with laboratory environments, equipment logistics, and customer relationships.

Together, you’ll combine institutional knowledge with new engineering capabilities to help build a modern service organization that supports leading research and clinical facilities around the world.

What You’ll Do

Lead Equipment Installations

• Lead installations of Optimice systems and laboratory infrastructure
• Perform mechanical assembly, system alignment, and installation verification
• Coordinate installation logistics with customer facilities teams
• Conduct system commissioning and client walkthroughs

Technical Site Assessments

• Perform site evaluations and layout verification
• Review facility drawings and installation plans
• Coordinate with contractors, facilities teams, and project managers

Client Training & Support

• Provide post-installation training and operational walkthroughs
• Support clients during equipment startup and integration
• Ensure installations meet ARES quality and safety standards

Help Build the Service Organization

• Contribute to developing ARES Scientific’s service capabilities
• Help establish service standards, documentation, and installation protocols
• Support expansion into servicing:
  
   
  • Mopec pathology equipment
•  
  • Steelco washers and sterilization equipment
•  
  • Visron automation systems
•  

Field Operations

• Travel to customer sites for installations and service visits
• Maintain installation tools and service equipment
• Document installations and provide technical feedback to internal teams

Qualifications

Required

• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, or a related technical field (or equivalent experience)
• 3+ years of experience in field service, equipment installation, or technical engineering roles
• Strong mechanical aptitude and hands-on technical skills
• Ability to read technical drawings, layouts, and installation plans
• Strong problem-solving and troubleshooting ability
• Excellent communication and client-facing skills

Preferred Experience

Experience working with:

• Laboratory or medical equipment installations
• Sterilization equipment or washers
• Laboratory automation systems
• Pathology equipment
• Biomedical or research environments
• Hospital or university laboratory facilities

Travel Requirements

• Travel required for installations and service work
• Estimated 30–60% travel , depending on project load

What Makes This Role Unique

• Help build ARES Scientific’s service organization from the ground up
• Work directly with top hospitals, universities, and research institutions
• Install advanced laboratory and medical equipment
• Combine hands-on engineering with real-world problem solving
• Opportunity to grow into Senior Field Service Engineer, Regional Service Lead, or Service Manager

About ARES Scientific

ARES Scientific provides innovative laboratory infrastructure solutions that support cutting-edge medical research and clinical work. Our systems are used by leading institutions around the world to improve laboratory performance, reliability, and efficiency.

By helping laboratories operate at their best, we play a small but important role in accelerating the scientific discoveries that improve human health.

If you’re energized by solving real-world engineering challenges and helping build something meaningful, we’d love to hear from you.

The First 12 Months in This Role

First 90 Days

• Learn ARES Scientific’s equipment portfolio and installation procedures
• Support installations and begin participating in field deployments
• Work closely with the senior service technician to understand operational workflows
• Assist with site assessments and installation preparation

Months 3–6

• Begin leading Optimice rack installations
• Conduct client walkthroughs and operational training
• Support installation planning and project coordination
• Help improve installation procedures and documentation

Months 6–12

• Become a primary technical lead for installations
• Help expand ARES service capabilities across additional equipment platforms
• Contribute to building the foundation of ARES Scientific’s service department

By the end of your first year, you will have helped establish the operational foundation of a growing service organization supporting laboratories around the world.

A Day in the Life

No two days look exactly the same, but a typical week might include:

Monday — Installation Planning

• Review project layouts and site drawings for an upcoming laboratory installation
• Coordinate logistics with the customer’s facilities team
• Prepare installation tools, equipment, and materials

Tuesday–Wednesday — On-Site Installation

• Travel to a hospital or research facility
• Lead the installation of an Optimice storage system or laboratory infrastructure
• Perform mechanical assembly, alignment, and system verification
• Work directly with lab managers, facilities teams, and contractors

Thursday — Commissioning & Client Training

• Complete system checks and commissioning
• Conduct a client walkthrough and operational training
• Ensure the system is fully operational and ready for laboratory use

Friday — Service Development

• Document installation insights and improvements
• Help refine ARES installation procedures and service protocols
• Coordinate upcoming installations and future service opportunities

Some weeks will involve travel to new research facilities all over the world, problem-solving unexpected challenges in the field, or learning new equipment platforms. Other weeks may focus on planning, training, and improving service processes as ARES Scientific’s service department continues to grow.

Compensation

·          Base Salary - $80k - $120k

·          Annual Performance Bonus – 5 – 10% of salary  

o   Service revenue growth

o   Customer satisfaction

o   Installation efficiency

·          Travel Compensation

o   Hotels – Marriott properties paid by the company. Points held by the employee.

o   Flights – Company paid. Points held by the employee.

o   Mileage – IRS Rate (~0.67 mile)

·          Tools and Equipment Package

o   $4k - $8k budget

·          Sales Finder’s Fee – Variable

o   Finder’s Fee for sales assistance on site.

·          Health Insurance

o   HSA insurance plan. 70% covered by employer for employee portion. 50% paid for spouse and dependent

·          Retirement

o   Safe Harbor 401k match offered

·          Disability

o   Short and long-term paid by the company

·          Retention Bonus

o   Founding Service team members receive a $10k retention bonus after 3-years.