Access Control Technician

Job Description Job Description Benefits: Competitive Wages Tools Provided Uniforms Provided Company Vehicle Paid Training Flexibility Career Advancement Opportunities Growing Industry Dental insurance Health insurance Paid time off Vision insurance Job Title: Access Control Technician Reports To: General Manager or Franchise Owner Key Areas of Responsibility: The Access Control Technician position is an integral part of the business and key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. Requirements/Responsibilities Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades. Inspects, installs, and services all basic and complex commercial and residential access and video systems. Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc. Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations. Respond to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues. Builds and maintains working relations with the sales staff. Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Performs site visits with sales consultants for existing or potential clients. Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service. Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.  Other duties as required by management. Nice to Have:  Experience with systems mentioned below is useful but not all required. Access Control - Avigilon ACM, OpenPath / Avigilon Alta, Lenel, Brivo, PDK, ButterflyMX and Latch. CCTV - Avigilon Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE Physical Requirements: Must be able to fluently understand, speak, and write English. Ability to push, pull, and lift at least 50 lbs.  Ability to kneel, crouch and stoop. Ability to reach above and below the shoulders. Ability to use hands and fingers to grasp, twist, and pull. Ability to climb a ladder and work above ground. Withstand external weather conditions year-round.