Learning Program Facilitator

Job Description

Job Description

My Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets

Position Summary:

The Learning Program Facilitator delivers and reinforces training across operational and corporate teams (e.g., resident management, leasing, contact center, sales and marketing, and other support functions). This role facilitates technical and role-specific training, supports onboarding and skill development, and provides coaching and ongoing reinforcement to ensure consistent skill application in daily operations. In addition to facilitation, partners cross-functionally to curate learning content and ensure materials are accurate and aligned with business needs, learning objectives, and company standards. Collaborates with functional leaders to prepare training agendas, conduct learning observations, and develop debrief summaries to highlight outcomes, opportunities, and risks.

Responsibilities:

1. Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed.
2. Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement.
3. Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards.
4. Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application.

Requirements:

1. High school diploma or GED required.
2. Bachelor’s degree in Organizational Development, Learning and Development, Education, Human Resources, or a related field preferred; equivalent professional experience considered.
3. Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in single-family or multi-family rental operations preferred.
4. Minimum 3 years of experience facilitating programs such as onboarding, role-based, technical, change-readiness, or leadership.
5. Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs.
6. Experience coaching leaders on reinforcement of training programs at the local level preferred.
7. Experience supporting organizational change initiatives and adoption of new processes or systems preferred.
8. Industry knowledge in residential property management, leasing, or customer service strongly preferred.
9. Familiarity with compliance and audit requirements related to training programs.
10. Proficiency in learning management systems (e.g., Workday) for course administration, tracking, and reporting.
11. Strong proficiency in Microsoft Office Suite; Office 365 experience preferred, Canva, Adobe Creative Cloud; similar design programs considered.
12. Certification in virtual facilitation, adult learning, or professional training programs (e.g., ATD, Kirkpatrick, Blanchard, Maxwell DISC, or equivalent) preferred.
13. Coaching certification (e.g., ACC/PCC/MCC, CCL, CPC, CPCC) preferred.
14. Valid driver’s license and satisfactory driving record required.
15. Exceptional facilitation and presentation skills, with the ability to engage learners at all levels across diverse functions.
16. Strong interpersonal skills with the ability to coach, influence, and build rapport with employees and managers.
17. Ability to curate learning content and collaborate effectively with instructional designers to enhance program quality.
18. Solid understanding of adult learning principles, instructional methods, and learner engagement techniques.
19. Skilled in facilitating simulations, coaching sessions, and practice activities to drive retention and application.
20. Strong organizational and time management skills; able to manage multiple training priorities in a fast-paced environment.
21. Analytical ability to interpret learning data, feedback, and performance outcomes to provide actionable insights.
22. Flexibility to adapt to changing business needs, systems, and evolving training requirements.
23. Customer experience focus, with the ability to reinforce service standards, communication, and resident-first practices.
24. Business acumen to connect training programs with operational performance goals and KPIs.
25. Change-readiness mindset, supporting employees and leaders in adopting new processes, policies, and systems.
26. Comfort with technology, including LMS platforms, virtual delivery tools, and Microsoft Office applications.