Parts Counter Rep (Pewaukee, WI)

Job Title

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 8:00am - 5:00pm

Job Purpose

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Essential Duties and Responsibilities

Honor Commitments:

• Deliver exceptional customer service for our retail parts business by greeting customers, assisting in parts selection, answering questions, providing price quotes, informing customers of companion part requirements and specials in-person and over the phone, and keeping customers informed on the status of special order and back-order parts.

Create Positive Experiences:

• Greet customers warmly, create a welcoming environment, and handle customer returns with professionalism and courtesy.

Foster Lifelong Learning:

• Assist mechanics with acquiring parts, locate and secure parts from various vendors for shop jobs, and stay updated on industry trends and new products.

Exhibit Pioneering Spirit:

• Take initiative to improve processes, enhance customer experiences, and contribute to the overall success of the parts department.

Demonstrate Good Stewardship:

• Receive, locate, bill, and fulfill orders accurately and efficiently, and help control and maintain inventory to minimize waste and loss.

Other Duties as assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Competencies

• Priority Setting
• Customer Service
• Technical Skills

Minimum Qualifications

• Greater than 3 years of counter experience
• Able to work alone
• Understands all basic truck systems
• Able to use Business System for daily tasks
• Able to use all E-Portal programs
• Able to intelligently talk to customers
• Able to perform cycle-counts accurately
• Able to order and check-in parts orders
• Participated in Advanced Training
• Understands all-makes can identify common commodity parts
• Able to assist PM with some admin duties
• Cross-trained and able to fill in at all parts positions
• Able to train new hires
• High School or equivalent
• Previous customer service experience
• Automotive or truck parts related experience a plus
• Intermediate Computer skills

Employee Benefits

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.