Sr UX Researcher

Company Cox Automotive - USA Job Family Group Engineering / Product Development Job Profile Sr UX Researcher Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 15% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Own and deliver one or more end‑to‑end Research Ops services or programs aligned to the Research Ops strategy and broader research priorities. Design, implement, document, and iterate scalable operational systems that support multiple research teams, products, or business functions. Maintain and evolve research repositories and knowledge‑management systems to ensure insights are findable, reusable, and consistently governed. Support the alignment and communication of user research insights with market and competitive research teams, enabling a more holistic view of customers and users. Manage research participant recruitment panels, incentive models, and fulfillment processes, ensuring ethical, compliant, and efficient participant engagement. Lead moderate‑to‑high risk operational initiatives, proactively identifying dependencies, risks, compliance considerations, and opportunities for efficiency. Partner closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into effective operational solutions. Create and coordinate agentic, automated, or semi‑automated workflows (e.g., intake, scheduling, synthesis support, reporting) to reduce manual effort and expedite research delivery. Manage vendors, tools, contracts, and operational workflows within defined areas of ownership, ensuring quality, cost‑effectiveness, and compliance. Define, track, and report on operational metrics to demonstrate the impact of Research Ops services and inform prioritization and investment decisions. Contribute to Research Ops standards, documentation, and best practices to improve consistency and maturity across the research organization. Mentor and support more junior Research Ops team members, contributing to onboarding, enablement, and knowledge sharing. Required Qualifications Bachelor’s degree required with 4 years’ experience, or a Masters’s degree with 2 years’ experience, or a PhD with 1 year experience, or 8 years of experience overall. 3+ years of experience in research operations, project coordination, program coordination, or operations roles. 4+ years of experience working in UX/Product Design, product, design, marketing, analytics, or customer research environments. Strong working knowledge of Research Ops principles, practices, and industry requirements, including data governance and participant protection. Demonstrated expertise in at least one Research Ops specialty area, with working knowledge across the broader discipline. Proven ability to independently design, deliver, and improve operational systems using service design, automation, and program management practices. Experience managing research repositories, participant panels, vendors, and operational initiatives with limited supervision. Ability to use qualitative insights and quantitative metrics to evaluate effectiveness, communicate impact, and drive continuous improvement. Proficiency in using general‑purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities. Experience using AI to accelerate discovery, experimentation, development, and recommend improvements. Additional Information May require periodic travel. Drug Testing To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position, but we maintain a drug‑free workplace and prohibit possession, use, or being under the influence of illegal drugs during work hours, on company property, and/or in company vehicles. Benefits Flexible vacation with pay as deemed consistent with duties and company needs. Seven paid holidays each year. Up to 160 hours of paid wellness annually. Additional paid time off: bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Health care insurance (medical, dental, vision). Retirement planning (401(k)). Paid days off including sick leave, parental leave, flexible vacation/wellness days, and/or PTO. EEO Statement Cox Automotive is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law. Cox provides reasonable accommodations when requested. #J-18808-Ljbffr CAI Cox Automotive Corp Svcs., LLC