Case Management Coordinator- Adult Care

Case Management Coordinator

This position is in the Medical / Healthcare category and is a Long-Term Contract with a pay rate of up to $30.00/hour. The schedule is Monday–Friday from 8:30 AM to 5:00 PM EST, with required two late shifts per month from 11:30 AM to 8:00 PM EST, excluding Fridays. The position begins with onsite training during the first week at the Percival Road office in Columbia, South Carolina, transitioning to a remote work environment afterward. Candidates must reside within 2 hours of the Percival Road office location. Remote work requires reliable high-speed internet service with a direct wired connection to company equipment and a dedicated workspace.

Position Summary

The Case Management Coordinator supports members through telephonic case management services, coordinating care and improving health outcomes. This position serves as a key liaison among members, healthcare providers, patient representatives, and internal care teams to ensure effective care planning and case progression.

Key Responsibilities

• Provide telephonic case management services to members.
• Assess member needs and coordinate appropriate care plans.
• Communicate effectively with patients, providers, caregivers, and internal teams.
• Support continuity of care and assist with navigating healthcare services.
• Document case activities accurately and maintain quality standards.
• Collaborate with multidisciplinary teams to support member outcomes.
• Adapt to evolving case management workflows, policies, and operational changes.
• Maintain productivity, compliance, and confidentiality standards in a remote setting.

Required Qualifications

• Active Registered Nurse (RN) license (if applicable to candidate background).
• Minimum 4+ years of recent clinical experience required for Registered Nurse candidates.
• Experience in adult patient care is strongly preferred and should be recent.
• Experience in healthcare operations, case management, care coordination, utilization management, or related clinical functions.
• Ability to work independently in a remote environment while maintaining performance expectations.

Preferred / Nice-to-Have Qualifications

• Recent adult care clinical experience.
• Previous telephonic case management experience.
• Experience coordinating care across providers and patient support networks.
• Strong documentation and clinical assessment capabilities.

Soft Skills / Success Factors

• Strong communication skills – essential for telephonic interaction with patients and cross-functional coordination.
• Adaptability – ability to adjust to changes in case management processes and workflows.
• Collaboration and teamwork – contributes positively to a supportive care-focused environment.
• Professionalism and accountability – demonstrates ownership and reliability.

Typical Day in the Role

A typical day consists of managing member caseloads through phone-based interactions, assessing care needs, coordinating with healthcare providers and patient representatives, documenting case activity, and supporting members throughout their care journey while collaborating with internal teams.