Intake Specialist

Job Description

Job Description

The mission of UPRISING ADDICTION CENTER is to offer the highest quality and professional, Inpatient Detoxification, Residential Treatment, Partial Hospital Program (PHP), Intensive Outpatient Program (IOP), and Outpatient services.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the Louisiana Department of Health of Health Services and the Joint Commission.

• UPRISING ADDICTION CENTER ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
• UPRISING ADDICTION CENTER employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
• UPRISING ADDICTION CENTER provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
• Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client’s needs are out of the scope of our practice.
• UPRISING ADDICTION CENTER will ensure that discharge from treatment is conducted in accordance with Louisiana Department of Health and Joint Commission
• UPRISING ADDICTION CENTER provides both Louisiana Department of Health and Joint Commission environment of care standards.
• UPRISING ADDICTION CENTER will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
• UPRISING ADDICTION CENTER strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.

SUMMARY

The role of the Intake/Admissions Specialist at UPRISING ADDICTION CENTER is to participate in the admission activities across all programs and levels of care in addition to serving as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff in facility programs to ensure that the referral has most potential for success.

AGE/PATIENT POPULATION(S) SERVED

Age of Patient Population Served:  Adult (18 & older)

Population Served:  Persons meeting DSM5 criteria for substance use disorders with or without co-occurring psychiatric illness

EXPECTATIONS OF ALL EMPLOYEES

• Adheres to all UPRISING ADDICTION CENTER Policies and Procedures
• Conducts self in a manner that represents UPRISING ADDICTION CENTER values at all times
• Maintains a positive and respectful attitude with all work-related contacts
• Communicates regularly with supervisor about departmental and UPRISING ADDICTION CENTER concerns
• Consistently reports to work on time, prepared to perform the duties of the position
• Meets productivity standards and performs duties as workload necessitates

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Plans, organizes, directs, staffs and controls patient registration and facility admitting processes and operations; oversees patient financial counseling, insurance verification, pre-registration, service scheduling, point of service collections and related activities; ensures that assigned areas confirm to facility goals, objectives and requirements.
2. Develops, recommends, and implements departmental policies and procedures to ensure their consistency with facility, Louisiana Department of Health, federal and accreditation standards and requirements.
3. Develops, recommends, and implements quality control systems to ensure that departmental services and activities are efficient and in compliance with facility, Louisiana Department of Health, federal and accreditation standards and requirements; develops and implements systems pertaining to confidentiality, information security, safety, environmental and infection controls, financial accountability and other related areas.
4. Establish and maintain trusting and professional relationships with referring parties.
5. Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
6. Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.
7. Participate with Directors of Business Development, Business Office, Clinical Services and/or Nursing to identify and remedy any barriers to clients receiving services.
8. Be fully aware of all facility programs, their eligibility requirements, competencies and strengths
9. Track referrals on a daily basis and provide weekly and monthly reports to appropriate facility staff/departments
10. Follow up with clients who have not successfully connected to services
11. Performs other duties and tasks as required.

AGE SPECIFIC COMPETENCIES (ADULT, 18yrs+)

1.     Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.

2.     Encourages participation in care.

3.     Demonstrates clinical knowledge of expected adult vital signs.

4.     Recognizes abuse/neglect potential.

5.     Encourages family support.

6.     Recognizes/respects concerns over interruption of work/plans/separation from family, etc.

7.     Recognizes fears regarding potential life style changes.

8.     Encourages verbalization of fears and anxiety; maintains age-appropriate communication.

MINIMUM JOB REQUIREMENTS

Education, Training, and Experience Required:

• Should be experienced as a Director of Admissions or Admission Coodinator, preferably in the field of chemical dependency and/or behavioral health.
• PREFERRED: Bachelor’s degree in social work, counseling or psychology from an accredited university or related field: BSW or MSW preferred (Significant experience in aging could replace the educational requirement).
• One year experience working with adults with alcohol and substance abuse
• Current Basic Life Support certification
• Current SAMA, CTI, or CPI certification

Required Knowledge, Skills, and Abilities:

1. Knowledge of industry standards as related to the position.
2. Basic knowledge of PC software programs, particularly Microsoft Word and Excel is preferred.
3. Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations and foot traffic.
4. Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner.
5. Must be able to work independently with little supervision in an unstructured environment with multiple demands.
6. Must possess a reading and writing level that provides for clear expression and/or understanding of assignments related to job description.
7. Ability to represent the program well in interactions both inside and outside the facility.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.

The job requires frequent contact with water (hand washing and cleaning) and working with body fluid and hazardous chemicals. When under these working conditions, OSHA standards and universal precautions must be followed at all times.

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress.

EEOC LOUISIANA DEPARTMENT OF HEALTHMENT :

It is our policy to abide by all Federal and Louisiana Department of Health laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.