Security Field Operations Manager

Job Description

Job Description

Position Overview

The Manager is responsible for the overall coordination and performance of daily field

operations. This position serves as a key connection between leadership, security personnel,

clients, and administrative functions.

The ideal candidate is an organized, decisive, hands-on leader who can manage multiple

priorities, hold people accountable, solve problems quickly, and maintain a high level of

professionalism in a security-focused environment.

Key Responsibilities

Operations and Personnel Management

• Oversee daily operations and ensure all assignments are properly staffed and executed.
• Manage, support, and hold security personnel accountable for performance, attendance, appearance, conduct, and adherence to company standards.
• Monitor employee schedules, assignments, shift coverage, and call-offs.
• Monitor staffing levels and proactively address coverage issues.
• Conduct regular field checks and performance evaluations.
• Assist with recruiting, interviewing, on-boarding, training, and employee development.
• Address employee performance issues and implement corrective action when appropriate.
• Maintain a strong culture of professionalism, communication, accountability, and teamwork.
• Occasional Operational Backup: Provide occasional backup coverage for the dedicated scheduler during vacations/time-off and participate in a rotating weekend on-call schedule for urgent escalations.

Client & Account Management

• Serve as a primary operational contact for assigned clients.
• Maintain strong client relationships and respond promptly to operational concerns.
• Conduct regular client check-ins to ensure expectations are being met.
• Identify service issues and implement solutions.
• Ensure security personnel understand and consistently meet client-specific requirements.
• Participate in client meetings, site visits, and account reviews as needed.

Scheduling & Logistics (Oversee)

• Manage and maintain security schedules and post assignments.
• Ensure adequate coverage for vacations, absences, call-offs, and special events.
• Coordinate staffing for new accounts and changing client requirements.
• Maintain accurate operational records, schedules, and personnel documentation.

Quality Control & Compliance

• Ensure personnel follow company policies, post orders, procedures, and applicable laws and regulations.
• Conduct audits and inspections of personnel and assigned locations.
• Ensure required licenses, certifications, training, and documentation remain current.
• Review incident reports and ensure appropriate follow-up.
• Identify operational risks and recommend improvements.
• Assist leadership with developing and implementing operational policies and procedures.

Leadership & Problem Solving

• Respond to operational issues and emergencies in a calm, professional manner.
• Make timely decisions while keeping company leadership appropriately informed.
• Serve as a role model for company standards and expectations.
• Promote effective communication between field personnel, management, and clients.
• Continuously identify opportunities to improve efficiency, service quality, employee performance, and profitability.

Qualifications

• 3+ years of experience in security, protection, military or law enforcement.
• Previous supervisory or management experience required.
• Strong leadership and personnel-management skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple locations, employees, and priorities simultaneously.
• Strong judgment and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency with scheduling, reporting, and standard business software.
• Ability to maintain confidentiality and exercise discretion.
• Valid drivers license and reliable transportation.
• Ability to work a flexible schedule and respond to operational needs outside of traditional business hours when necessary

\nCompany Description

We are a small security and investigation company that cares about our people. We are committed to providing highly reliable, client-focused security options. We know that when we take care of our people, they will help us take care of our clients.

Company Description

We are a small security and investigation company that cares about our people. We are committed to providing highly reliable, client-focused security options. We know that when we take care of our people, they will help us take care of our clients.