Business Operation Manager

Job Description

Job Description

WE'RE HIRING: OPERATIONS EXECUTIVE – SHORT-TERM RENTALS (AIRBNB)

Ella Homes is a rapidly growing property management company specializing in Airbnb, short-term rentals, mid-term rentals, insurance housing, and corporate relocation housing throughout Southern California over 9 years.

Website:

We are seeking an experienced and highly motivated Operations Executive to help oversee and scale our growing portfolio of properties.
This is a leadership position for someone who thrives in a fast-paced environment, takes ownership, solves problems proactively, and is excited to help grow a dynamic business.
Compensation: Up to $75,000 per year (based on experience)
Location: Hybrid Position – Must Reside in Los Angeles County or Orange County, California
Languages Required: Fluent in both English and Vietnamese (spoken and written)

Responsibilities

• Oversee day-to-day operations across multiple Airbnb and rental properties
• Manage and support remote team members, cleaners, vendors, and maintenance personnel
• Ensure exceptional guest and homeowner experiences
• Improve systems, workflows, and operational efficiency
• Coordinate property setups, inspections, and ongoing operations
• Monitor performance metrics and help drive company growth
• Handle urgent issues and make sound decisions under pressure
• Travel to properties throughout Los Angeles and Orange County as needed

Requirements
Required:

• Minimum 1 years of Operations Management or Operations Executive experience
• Experience in Airbnb, Short-Term Rentals (STR), Mid-Term Rentals (MTR), Hospitality, Property Management, or Real Estate
• Fluent in both English and Vietnamese
• Strong leadership, communication, and problem-solving skills
• Highly organized with strong attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Reliable transportation and willingness to visit properties when needed

Ideal Candidate:

• Strong understanding of Airbnb and the vacation rental industry
• Takes ownership and accountability
• Comfortable working independently without constant supervision
• Flexible and adaptable in a fast-moving environment
• Solutions-oriented and proactive
• Growth-minded and eager to help build something bigger

Important
This is NOT a traditional "clock in, clock out" position.
We are looking for someone who is flexible, responsive, and committed to getting the job done. While the schedule offers flexibility and work-from-home opportunities, the role requires ownership, initiative, and availability when operational issues arise.
If you are looking for a strict 9-to-5 job, this position may not be the right fit.

To Apply
Please send:

• Your resume
• A brief introduction about yourself
• A summary of your relevant Airbnb, STR/MTR, hospitality, property management, or operations experience
  Applications without relevant Airbnb, STR/MTR, hospitality, property management, or operations experience will not be considered. (edited)