Front Desk Agent

# Front Desk AgentHoliday Inn - Windsor Hospitality Group, LLCFull TimemidWindsor, California, US$37k – $40kPosted Yesterday## Role OverviewHoliday Inn - Windsor Hospitality Group, LLC is hiring a mid-level Front Desk Agent. This is a full-time role in Windsor. posted yesterday. The posted range is $37k to $40k. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringBenefitsHotelFrontDeskAgentsAgentIfKnackSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job DescriptionWe are looking for Hotel Front Desk Agents to serve as our guest's first point of contact manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a Knack for customer service and work experience in the hotel industry, we'd like to meet you.### Responsibilities* Perform all check-in and check-out tasks* Manage online and phone reservations* inform customers about payment methods and verify their credit card data* Register guests collecting necessary information (like contact details and exact dates of their stay)* Welcome guests upon their arrival and assign rooms* provide information about our hotel, available rooms, rates and amenities.* respond to clients' complaints in a timely and professional manner* liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs* confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests* upsell additional facilities and services, when appropriate* maintain updated records of booking and payments### Skills* Work experience as a Hotel Front Desk Agent* Experience with hotel reservations software, like OPERA* Understanding of how travel planning websites operate, like booking.com and Expedia* Cash handling* Customer service attitude* Excellent communication and organizational skills* Love people and want to foster a welcoming arrival and departure for guestsWork Remotely* NoPay: $18.00 - $19.00 per hour### Benefits* Employee discount* Flexible scheduleWork Location: In person## About Holiday Inn - Windsor Hospitality Group, LLCHoliday Inn - Windsor Hospitality Group, LLCOn-site #J-18808-Ljbffr