Special Education Complaints Manager (Manager IV)

Special Education Complaints Manager (Manager IV) (00058882) Job Description Organization

TEXAS EDUCATION AGENCY

Primary Location Texas – Austin Work Locations TEXAS EDUCATION AGENCY, 1701 NORTH CONGRESS AVENUE, Austin 78701 Job Management Employee Status Regular Travel Yes, 10 % Salary (Pay Basis) 5,797.66 – 7,653.00 (Monthly) Number of Openings 1 Overtime Status Exempt Mission The Texas Education Agency (TEA) will improve outcomes for all public‑school students in the state by providing leadership, guidance, and support to school systems. Core Values We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students. We are People‑Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students. We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students. We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them. Position Overview The Special Education Complaints Manager (manager) role is part of the leadership team within the Special Education Dispute Resolution, Complaints, and Intensive Monitoring unit in the Special Populations General Supervision and Monitoring Division within the Office of Special Populations and Monitoring. The manager will lead the supervision and oversight of federal special education complaints. The manager will oversee a team of special education complaints investigators, administer responses to public information requests, develop and implement data tracking systems, report findings to stakeholders, and work with technical assistance teams and review and support teams to align activities, develop resources, and support implementation of IDEA requirements. The manager will present to external stakeholders on purpose, outcomes, and processes related to special education complaints, support data analysis, and coordinate with other TEA staff to ensure alignment and improvement of processes. Flexible work location in Texas may be considered for qualified candidates. Essential Functions General Supervision: Provides leadership and oversight for staff completion of investigations, reporting, and reviews and determinations of allegations related to IDEA, and supports LEAs in implementing requirements associated with the IDEA. Product Development and Adoption: Leads the team in the development and implementation of program guidelines, procedures, and policies; ensuring LEA and agency compliance with all applicable state and federal regulations. Develops and implements techniques to effectively monitor implementation by team members. Reporting and Data Sharing: Manages the collection, maintenance, review, analysis, preparation, and reporting of the data and evidence collected through the complaints review and investigation processes. Technical Expertise and Leadership: Provides in-depth analysis and technical guidance regarding the determination of compliance with and the implementation of IDEA, as well as all related applicable Federal and state statutes for students with disabilities. Supervision and Talent Management: Champions the recruitment, retention, and development of staff members in the division through strong management and leadership of direct reports, support of the leadership team, and engagement in office‑wide continuous improvement initiatives on workplace culture, environment, and employee engagement priorities. Qualifications Minimum Qualifications Education: Graduation from an accredited four‑year college or university. Degree field(s): Special Education, School Administration, Law. Experience: At least four (4) years of experience in special education on the campus, district, ESC, or state level. Other Qualifications Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military. Experience with complaint resolution policies, conflict and dispute resolution procedures, or compliance monitoring, preferred. In‑depth knowledge of the special education complaints process, preferred. Ability to interpret and explain statutes, rules, regulations, policies, and procedures concerning special education. Superior verbal and written communication skills. Strong interpersonal skills and ability to effectively engage in a collaborative, results‑oriented team environment. Extensive problem‑solving skills that result in identifying challenges, gathering, and analyzing facts, evaluating alternatives, and implementing best‑fit solutions. Ability to work well under pressure, making informed decisions and remaining calm under difficult situations. Ability to develop others through coaching, modelling, and providing feedback on performance. Strong long‑term planning and project management skills; ability to manage multiple projects at once and meet deadlines. Meticulous attention to detail with an ability to produce high‑quality work in a dynamic environment. Ability to break down complex information into comprehensive parts, ask questions, synthesize, and analyze. Ability to engage in a collaborative, results‑oriented team environment. As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference. This position requires the applicant to meet Agency standards and criteria which may include passing a pre‑employment criminal background check, prior to being offered employment by the Agency. No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted. #J-18808-Ljbffr Centralized Accounting and Payroll/Personnel System