Medical Receptionist

Medical ReceptionistTualatin SBHC - Tualatin, OR 97062OverviewSalary Range $19.94 - $25.94 Hourly Level Entry Job Shift Day Education Level High School Diploma or Equivalent Category Customer ServiceDescriptionWho We Are:Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.Why work with us?We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!Job Title: Medical Receptionist Department: Medical Reports To: Clinic Manager Work Type: On-Site Classification: Non-Exempt Language Differential: EligibleSummaryThe Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.).Essential Job DutiesWelcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalismGathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients' information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)Processes co-payments and completes daily deposit reconciliation and assists with bank runs.Scrubs patient charts dailyConfirms patients' insurance eligibility and coverage informationScans and indexes documentation into medical records according to NHCs policies and proceduresReceives, documents, and routes messages to appropriate clinical staffAssists in new employee training on specific tasks, as neededWorks collaboratively in a team environment with a spirit of cooperationPerforms other duties as assignedQualificationsEducation and/or ExperienceThis position requires a high school diploma or equivalentAt least one-year experience in a fast-paced customer service setting is required, preferably in healthcarePrevious EPIC or EHR experience is preferredAbility to fluently speak, read, and write in Spanish is highly preferredKnowledge, Skills, Abilities & BehaviorsAbility to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstancesBasic knowledge of medical terminology and insurance billing termsAbility to enter in data accurately with attention to detailAbility to maintain confidentiality and comply with HIPAA policiesAbility to work in a fast-paced environmentAbility to utilize multiple-line telephoneAbility to learn and adapt to changing information and/or policies and proceduresMust be able to display sensitivity to the population and patients servedMust be able to demonstrate a record of reliable attendance and punctualityWorking knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing softwareAbility to proficiently use EPIC Electronic Health RecordWorking ConditionsRegularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment.Occasionally stoop and lift or move objects, equipment and supplies weighing approximately 10-20 pounds up to 40-50 pounds.The noise level in the work environment is usually moderate to high.Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.