Health Insurance Supervisor |WAH| Temporary (MADISON)

Category : Client Operations

Application Deadline: Ongoing until positions are filled.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

to apply, please visit the TP Careers site at

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Purpose of Position:

A TPUSA Program designed to temporarily promote leaders within the Customer Experience (CX) department based on a client need to increase employee satisfaction, provide career growth potential with mentorship, and build a bench strength of new leaders. During the time within a Flex role, you will develop, implement, assess, and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Upon the completion of the assignment, you will return to your original role, prepared to embark on new career opportunities that become available in the future.

Contract ends December 7,2026.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at View phone number on talent.com or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

• Guarantee that all daily operational targets, including service levels, quality standards, and scheduling compliance, are consistently achieved or surpassed.
• Dedicate approximately 80% of your time to the mentorship and professional development of agents to enhance their overall delivery.
• Foster a workplace culture that balances high levels of accountability with an energetic and enthusiastic atmosphere.
• Exhibit proactive leadership by designing and implementing strategic plans aimed at boosting individual and team performance.
• Manage corrective actions and provide necessary coaching to address behavioral or performance gaps as required.
• Facilitate professional dialogue regarding performance outcomes with both internal stakeholders and client representatives.
• Execute additional responsibilities and special projects as designated by leadership to support departmental goals.
• Maintain strict compliance with all corporate guidelines, specifically regarding HR and security, and report any variances to management.
• Possess the readiness to handle inbound calls directly should operational requirements necessitate additional support.

Qualifications

• Possess a minimum of twelve months of professional experience in a supervisory capacity. xxoysbn
• Hold a valid and currently active healthcare license.
• Exhibit the flexibility to fulfill eight-hour shifts scheduled between 8 AM and 9 PM EST, Monday through Saturday, as determined by client requi