Shift Supervisor

Job Description

Job Description

Benefits:

• Family-owned business
• People-first, entrepreneurial culture
• 40% employee discount
• Free milkshake during shift
• Personalized skill & career development
• Competitive Wages + Tips
• Flexible schedule

About Us:
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun, bring a smile to peoples face, and master the art of desserts, look no further you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Deliver Joy: Delivering an exceptional guest experience is at the heart of what we do. Were all about those memorable moments that keep people coming back for more.
• Growth: Embark on a journey with us where our goal is to give you opportunities to grow and develop.
• Work with a Great Team: Were all about people, and that starts with a collaborative, supportive environment where every team member shines.
• Shift Shakes: Enjoy the best shakes on the planet every shift you work.
• Become a Chocolate Expert: Develop into a chocolate making, and tasting, expert other chocolates will never taste the same.
• Great Pay For Great Work : Your hard work deserves recognition. Tips are added on top of your base pay.

Come shake things up with MilkShake Factory!
Apply today and be part of the joy we're serving up.

WHAT WE ARE LOOKING FOR

• Natural Leaders: You love inspiring the team and keeping things positive.
• Brand Ambassadors: You promote an excellent employee culture and guest experience.
• Growth-Minded Go-Getters: Youve got your sights set on growth, and were here to help you reach it.
• Clear Communicators: You know how to connect with your team and keep things running smoothly.
• Mentors: Youre passionate about helping others grow, just like we are.

POSITION OVERVIEW
Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and with a team.
• Dive into Team Member training, providing clear feedback and coaching.
• Keep the store manager in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flairsampling and product recommendations to maximize average ticket charge.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Maintain a clean and welcoming store environment for guests.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes and rotating products.
• Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Stay on top of food safety and quality, reporting any issues to the store manager.
• Most importantly - have fun while creating unforgettable experiences!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Ability to judge and appropriately react to business activity to ensure labor management
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash-handling experience
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• High school diploma or GED
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds