Career Systems and Technology Coordinator

Job Profile Business and Data Analyst 1 Job Family Business and Data Analytics Time Type Full time Minimum Qualifications Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary Supports implementation of system requirements and performs routine data analysis to ensure data management objectives within a work unit are met. Job Description Pay Rate: $55,000.00 per year The Career Systems & Technology Coordinator serves as the department's primary operational lead and subject matter expert for university career technology platforms, software management systems, and engagement tools. This position administers employer- and student-facing platform operations, manages system access and recruiting activities, maintains data integrity, and provides functional guidance to Career Services staff, university partners, and external employers navigating system workflows, technical capabilities, and operational challenges. Serving as a key functional resource for the department and university, the coordinator helps distinguish when platform-related issues are process-driven, when they require policy interpretation, or when they require technical escalation and leadership decision-making. This role provides system troubleshooting support, develops user documentation and training resources, monitors platform adoption and engagement metrics, and recommends continuous product and workflow improvements to optimize the recruiting and user experience. Working collaboratively with Employer Relations, Career Readiness, departmental leadership, academic units, and institutional stakeholders, the coordinator ensures consistent, scalable, and compliant use of all career technologies and products. The position balances technical system administration, end-user support, data-informed decision-making, and cross-functional collaboration to ensure departmental tools effectively support employer engagement, recruiting operations, and student career outcomes. What's in it for you Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. Low-cost health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. ASU Discounts to sports/events along with discounts with ASU partnerships. Essential Duties Serve as the primary administrator and functional subject matter expert for core career management systems, software products, and technology tools, overseeing platform operations, user access, data integrity, reporting, appointment workflows, and system functionality. Manage platform configurations and operational processes related to user accounts, organization profiles, scheduling, recruiting activities, event management, access approvals, role permissions, and system records while ensuring compliance with institutional policies. Provide timely operational and tier-one technical support to employers, students, faculty, staff, and internal team members, including troubleshooting software issues, responding to inquiries, clarifying system workflows, and connecting users with appropriate technical or vendor resources. Serve as a technical and operational resource for staff and university partners by interpreting platform workflows, identifying system constraints, and managing issue escalations when leadership guidance, policy decisions, or vendor support is required. Develop, maintain, and update internal and external system documentation, user guides, communication templates, training materials, standard operating procedures (SOPs), and resource libraries across all managed technology platforms. Monitor product utilization, user engagement metrics, recruiting trends, account activity, and administrative data to create actionable reports, identify operational patterns, and inform data-driven system enhancements. Collaborate with Employer Relations, Career Readiness, leadership teams, faculty, and institutional stakeholders to optimize technology workflows, test and implement new software features, standardize platform usage, and support system integrations. Support departmental operations through special projects, technical on #J-18808-Ljbffr asu