Restaurant Director

Restaurant Director

Benefits: 401(k), 401(k) matching, dental insurance, employee discounts, flexible schedule, free food & snacks, free uniforms, health insurance, opportunity for advancement, paid time off, profit sharing, training & development, tuition assistance, vision insurance, wellness resources.

"Sometimes success is disguised in hard work." - Truitt Cathy Chick-fil-A is founded on the idea that success is impossible to achieve without hard work. Success takes planning, discipline, and a willingness to learn from previous failures. The Restaurant Director oversees the daily operations of the restaurant while driving business growth through operational excellence, exceptional guest experiences, and servant leadership. This role requires strong business sense, a passion for hospitality, and the ability to inspire and develop others. The Restaurant Director is responsible for protecting the Operator's interests, maximizing operational performance, leading training and development initiatives, and implementing profit-generating strategies. They ensure the restaurant consistently operates at the highest standards of quality, service, and efficiency. The Restaurant Director works closely under the Operator. They model the Operator's vision for leadership, decision-making, and accountability required to lead a successful restaurant. This role is instrumental in setting the tone, culture, and atmosphere of the restaurant every day. The Director is responsible for identifying, recruiting, and hiring top talent, while developing the skills and potential of current Team Members. Building a positive, high-performing, and cohesive team culture is a continual priority. A successful Director is a servant leader and teacher at heart who thrives in a fast-paced environment and is energized by developing people, achieving results, and creating exceptional experiences for both guests and Team Members. The Director must be engaged in the following five areas:

Vision

• Execute the vision of the operator
• Commitment to personal growth and development.
• Work closely with the operator to develop and track an Individual Development Plan (IDP) for yourself and for other leaders in the restaurant.
• Strategize restaurant growth as a High-Performance Leadership Team (HPLT)
• Identify and share short-term and long-term goals at all levels in the organization
• Create various plans to achieve these goals throughout the organization.

People

• Recruit, select, coach, and develop potential
• Focus on the leadership development of the team
• Implementing sound individualized training and development. Coordinate training feedback of new team members to the TD and all CTs.
• Observe, support, teach, model, measure, and provide feedback on every aspect of the CREATE RAVING FANS Strategy.
• Properly address both positive and negative Results and Relationships throughout the organization
• Work closely with other members of the leadership team and operator to develop and implement a continuous improvement plan for the development of all leaders, ambassadors, contributors, emerging leaders, and employees.
• Responsible for the development and empowerment of middle managers

Quality & Customer Experience

• Use RQA, ROE, and CEM tools to measure and improve OE and ensure proper FDA and
• Oversee all facilities and ensure equipment is in proper working order. Develop strategy to ensure food safety standards exceed local and FDA food code standards
• Work closely with the operator to develop continuous improvement plans for quality and customer experience.
• Overseeing food counts, speed of service, food safety, etc.

Sales & Brand Growth

• Work closely with the operator and RMD to develop and implement strategies to grow customer count, check average and outside sales
• Support RMD in the execution of the mall marketing plan.
• Cultivate an atmosphere of heightened brand awareness and CFA Anywhere within our trade area.

Financial Return

• Oversee the prudent spending of all financial resources across all variable P&L expense line items.
• Work closely with the operator and the leadership team to develop continuous improvement plans for maximizing fiscal return on investment.
• Ensure cash management best practices are being executed as well as ensuring change fund is being counted for every daypart

Compensation: $25.00 - $32.00 per hour Our founder, Truett Cathy, always said, "We should be about more than just selling chicken. We should be a part of our customers' lives and the communities we serve." While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!