Customer Service Representative - Firearms Industry

$20 per hour

B.U.L Imports

Customer Service Representative – Firearms Industry

KLONIMUS | Miami FL 33127 | Full-time | [On-site]

About us

BUL Imports is an importer and distributor of firearms and accessories serving dealers and customers across the US. We're looking for a reliable, detail-oriented Customer Service Representative to support our customers and service operations.

What you'll do

Answer customer and dealer emails and phone calls promptly and professionally
Handle product questions, order status, and general inquiries
Coordinate gun service processes: warranty claims, repairs, returns (RMAs), and shipping
Track service cases from intake to completion and keep customers updated
Keep accurate records in our systems
Work with the warehouse, service, and sales teams to solve issues

What we're looking for

Native-level or fully fluent English, written and spoken
Proficiency with Microsoft Office (Outlook, Excel, Word) and general computer skills
Basic knowledge of firearms (types, parts, terminology)
Strong communication skills and a customer-first attitude
Organized, able to manage several cases at once
Must be 21+ and legally eligible to handle firearms (background check required)

Nice to have

Experience in customer service, ideally in firearms, sporting goods, or retail
Familiarity with FFL/ATF shipping and compliance basics
Spanish or Hebrew is a plus

What we offer

Pay: [$20 hour]
Schedule: [5 days]
[Benefits: 401K, PTO]

Apply

Vacancy posted 8 days ago

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