Quality Management System Manager

Job DescriptionJob DescriptionTechnique is looking for a Quality Management System Manager to join our team at our Jackson, Michigan facility. This high-ranking, customer-facing leadership role designs, implements, and maintains Technique’s formal framework of quality policies, processes, and procedures, ensuring company operations comply with industry standards such as ISO 9001 and deliver consistent product quality. The Quality Manager is responsible for the quality of all Technique products across fabrication and assembly operations, supports day-to-day execution of the established QMS, drives continuous improvement, leads the Quality department, and owns customer-facing quality performance – including KPIs such as PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission. The ideal candidate brings 10+ years of production manufacturing quality experience with a B.S. in Engineering or a related field, and fluency in AIAG core tools (APQP, PFMEA, Control Plans, PPAP, MSA, SPC). Working knowledge of ISO 9001 is required, ASQ credentials (CMQ/OE, CQE, CQA) are preferred, and familiarity with AS9100 and/or IATF 16949 is a benefit. Experience leading quality teams, conducting internal audits, and managing welding/fabrication and special process quality is strongly preferred. Responsibilities:Customer Quality Leadership – Serve as the lead organizational contact for customer quality concerns; investigate complaints and lead root cause and corrective action (RCCA) using 8D, 5 Why, and CI methodologies.Customer Source Inspections – Coordinate customer source inspections and drive corrective actions to eliminate root causes of nonconformance.Complaint Response Management – Manage customer complaint response timelines and ensure on-time closure of corrective actions.Customer Representation – Professionally represent the company with customer quality representatives and auditors.Quality KPI Ownership – Own, analyze, and report quality KPIs including PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission; report QMS effectiveness to upper management.QMS Support & Continuous Improvement – Oversee the daily operation, documentation, and continuous updating of the established QMS and drive continuous improvement of quality processes in alignment with ISO 9001.Internal Audit Program – Support the internal audit program: plan and conduct audits, train auditors, and drive corrective action follow-up; prepare the company for external certification and customer audits.Management Review Inputs – Provide inputs to Management Review and apply risk-based thinking in day-to-day quality decisions.Document Control – Manage controlled documents pertaining to quality submissions and follow established document control procedures.Calibration Program – Manage the calibration program including gage control, recall, and measurement equipment qualification.Nonconforming Material Control – Oversee nonconforming material control and MRB disposition decisions; track nonconformance reports (NCRs) and manage Corrective and Preventive Actions (CAPA) to address root causes.APQP & PFMEA – Lead APQP phase gates and launch readiness; develop and maintain PFMEAs (severity, occurrence, detection, AP).Control Plans – Own Control Plans linked to PFMEA outputs; drive floor-level inspection and process monitoring.PPAP & First Article – Oversee PPAP and First Article submissions through Levels 1–5, including PSW packages.MSA & SPC – Apply MSA (Gage R&R, bias, linearity, stability) and SPC (Cpk/Ppk) to drive process control.Welding & Fabrication Quality – Apply familiarity with AWS compliance; WPS/PQR/WPQ documentation; visual, dye penetrant, and magnetic particle inspection; and CWI coordination.Assembly Quality – Oversee torque verification and tool calibration, error-proofing (poka-yoke), sub-assembly traceability, and functional test protocols.Special Process Audits – Conduct special process audits in accordance with applicable CQI standards.Supplier Quality & Incoming Inspection – Own the incoming inspection program, supplier scorecards, PPM tracking, and supplier corrective action; oversee outsourced process control.Inspection Fixtures & Laser Scanning – Review and evaluate inspection holding fixtures, component parts, and assembly inspection fixtures; direct laser scanning programs (Polyworks).Process Improvement Collaboration – Work with manufacturing teams to adjust fixtures and processes to improve part quality.Team Leadership & Development – Coach quality team members; lead and develop Quality Engineers, Inspectors, and Auditors; hire, train, and conduct performance management.Employee Training – Train employees in QMS, quality control, RCCA, inspection, and fixturing methodology, as well as quality standards, safety protocols, and proper process execution. Requirements:B.A. or B.S. in Engineering, Quality Control, or related field preferredMinimum 10 years of related quality experience in production manufacturingASQ membership and CMQ/OE preferred; CQE, CQA, or CWI a plusExcellent organizational, interpersonal, and time management skills; ability to multitask in a fast-paced production environmentStrong knowledge of GD&T (ASME Y14.5) and blueprint readingKnowledge of QA regulatory requirements and corrective action methodologiesWorking knowledge of ISO 9001 required; familiarity with AS9100 and/or IATF 16949 a benefitAIAG core tool fluency: APQP, PFMEA, Control Plans, PPAP, MSA, SPCKnowledge of PSW, Dimensional Reports, Material Performance Test Results, MSA, AAR, SDS, IMDS, CDX, and various Customer Approval processesFamiliarity with CQI special process audits (CQI-12 Coating, CQI-15 Welding)Structured problem solving and root cause analysis skills (8D, 5 Why)Knowledge of welding inspectionKnowledge of sample/master retention protocols and qualified laboratory documentation (A2LA, ISO 17025)Strong computer skills, including Microsoft OfficeQMS internal auditor training required; lead auditor certification preferredExperience with metal stamping, fabrication, welding, assembly, and powder coat processes preferredAbility to occasionally lift and/or move items up to 35 poundsThis is an active, working management position requiring regular production floor presence, including standing, walking, bending, kneeling, stooping, crouching, and climbingSpecific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusComfortable working in a manufacturing environment with frequent exposure to fumes or airborne particles, hazardous chemicals, moving mechanical parts, industrial equipment, vibration, and loud noise; appropriate PPE requiredTravel is primarily local during the business day, with occasional out-of-area or overnight travel for customer engagements, supplier visits, and audit support About Technique: Technique is a Michigan-based precision sheet metal and welded assemblies manufacturer serving aerospace, defense, automotive, motorsports, medical, and food processing industries. We specialize in high-speed prototypes, ultra-low volume stampings, tubing, and assemblies for production and emergency-based manufacturing. Our employees enjoy a work culture that values safety, integrity, teamwork, learning opportunities, and results. Technique benefits include paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, health savings account (HSA), flexible spending account (FSA), 401(k), 401(k) matching, professional development, referral program, paid training, on-the-job training, employee assistance program, and tuition reimbursement. Benefits:Paid Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsuranceDisability InsuranceHealth Savings AccountFlexible Spending Account401(k)401(k) MatchingProfessional DevelopmentReferral ProgramPaid TrainingOn The Job TrainingEmployee Assistance ProgramTuition Reimbursement Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Technique is an equal employment opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.