Customer Success Manager
Full-time
Harrington Starr
We're partnering with a leading global financial technology provider to hire a Customer Success Manager for its growing Americas team.
This role will focus on managing relationships with institutional buy-side clients, supporting the adoption and ongoing use of an electronic FX trading platform.
What you'll be doing
- Manage and develop relationships with institutional buy-side FX clients across the Americas.
- Lead client onboarding, implementation and platform adoption.
- Build relationships with traders, portfolio managers and operations teams.
- Act as the key liaison between clients and internal Product, Engineering, Support and Sales teams.
- Understand client workflows, resolve issues and identify opportunities to improve platform usage and client experience.
- Drive retention, engagement and account growth.
What we're looking for
- 5+ years' experience in Customer Success, Account Management, Implementation or Product Support within financial technology or capital markets.
- Strong, hands-on knowledge of FX/eFX markets and electronic FX trading workflows is essential.
- Experience supporting institutional buy-side clients, ideally within trading technology.
- Confident engaging with traders and other senior financial markets professionals.
- Strong problem-solving, communication and stakeholder management skills.
- Proactive, organised and comfortable working across global, cross-functional teams.
The opportunity
- Join an established global fintech with a leading electronic FX trading platform.
- Take ownership of relationships with sophisticated institutional clients.
- Work within a growing Americas team with strong global collaboration.
- Opportunity to develop into senior Customer Success or commercial leadership positions.
Direct FX/eFX experience is a must for this position. If you have the required experience, apply now for more information.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in New York, NY vacancy
- ...industry builds worldwide. With operations across the UK, US, and Canada and UAE, we’re scaling fast. Now, we’re looking for a Customer Success Manager in New York to help bring that vision to life on every site we serve. Your mission: As our Customer Success...SuggestedFull timeFor contractorsWorldwide
SmartSite
New York, NY2 days ago $70k - $90k
...comes up - in every review, every resolved issue, and every month residents keep using TULU. Reporting to our Head of Customer Success, you manage a portfolio of live building partners: keeping accounts healthy, tracking resident adoption, resolving issues with our...SuggestedContract workTULU
New York, NY23 days ago$130k - $200k
...Customer Success Manager | AI Healthcare Technology Location: New York City, NY (On-Site) Compensation: $130,000–$200,000 About the Company Shields Group Search is partnering with an innovative AI-powered healthcare technology company building a network that...SuggestedImmediate startShields Group Search
New York, NY23 days ago$130k - $180k
...Position: Enterprise Customer Success Manager Location: NYC, On Site Industry: B2B SaaS - HealthTech Our client is a fast-growing healthcare technology company seeking an experienced Customer Success Manager. As a CSM, you'll be responsible for driving...SuggestedFull timeWork at officeKollective Group
New York, NY2 days ago- ...Role Overview We are looking for a proactive, customer-focused Customer Success Manager to help customers achieve meaningful value from our products and services. This role will serve as a key point of contact throughout the customer journey, supporting onboarding,...SuggestedFull time
MS Shift, Inc.
New York, NY8 hours ago $80k - $105k
...Customer Success Manager | SaaS New York City | $80K–$105K base + bonus | Hybrid For a fast-growing international SaaS company, we’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers. This isn...Full timeWork at officeKatapult
New York, NY18 hours ago- ...If we succeed, we'll help shape how thousands of schools adopt AI over the next decade. The Role We’re looking for a Customer Success Manager who understands teachers, loves helping schools succeed, and wants to do that across a large book of accounts. You’ll...Full timeWork at office
Flint
New York, NY5 hours ago $170k
...Customer Success Manager New York City (Hybrid) Up to $170,000 Base + Bonus + Equity We're partnered with a fast-growing fintech company that is transforming how finance teams manage critical accounting and operational workflows. As a Customer Success Manager...Storm2
New York, NY28 days ago$100k - $160k
...Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Success Manager to join our team and help us maintain our high standards of...Work at officeRemote workRelocationShift work3 days per weekAirPay
New York, NYa month ago$110k - $120k
...Our client is a tech firm located in NYC and they are looking to hire a Customer Success Manager. This role is Hybird in Long Island City. Responsibilities: Identify and engage current and potential clients utilizing various sales methods. Gain a clear understanding...Full timeAtlas Search
New York, NY18 hours ago- ...ourselves by results. If you want to change how an entire profession works, you’ll fit in here. The Role We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base. You will work closely with the Head...Full timeRemote work
Clark
New York, NY3 days ago - ...Atlassian is seeking a Customer Success Manager to partner with DX's customers to drive engineering transformation using our platform. You will manage an important segment through implementation, rollout and renewal, focusing on utilization, business alignment and high...Remote work
Atlassian
New York, NY8 hours ago $118.96k - $155.3k
...family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to align on strategic goals...Work at officeLocal areaRemote workAtlassian Corp.
New York, NY1 day ago$170k - $220k
...We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate...Perplexity
New York, NY8 hours ago- ...and unreliable; our system uses AI to deliver decision‑ready records much faster and more accurately. About The Role Customer Success Manager – (New York, NY) Full‑time | In‑person | 3+ years of relevant experience required As the founding Customer Success...Full time
Codes Health
New York, NY8 hours ago $130k - $185k
...About The Role We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction...Work at officeSilna
New York, NY8 hours ago- ...risks, save costs, protect revenues, and manage emissions aligned with business objectives... ..., high-impact environments where customer problems are not fully defined,complex and... .... About the Role ~ The Customer Success Manager is the general manager of their customer...Work experience placement
Clarasight
New York, NY8 hours ago $175k - $210k
...the leading provider of agentic tools and customer-facing integrations for frontier LLMs,... ...challenges swiftly and effectively You will manage our customers' post-sales journey from... ...of experience working in a Customer Success or Account Management function with highly...Contract workMerge Labs
New York, NY8 hours ago- ...documents the way a human would, combining custom in-house and leading frontier models to... ...Opportunity As part of the early Customer Success team, you'll help to build our customer success function from the ground up while managing a portfolio of high-value customers to...Work at officeLocal area
Reducto, Inc.
New York, NY8 hours ago $150k - $175k
...workflows across litigation, compliance, antitrust, and other complex legal and corporate matters. About the Role As a Customer Success Manager, you’ll guide clients from go‑live through renewal and make sure they get lasting value from our platform. You’ll take...Work at officeLocal areaWorldwide1100 Epiq eDiscovery Solutions, Inc.
New York, NY8 hours ago$300k
...in-office days per week). We prefer NYC-based candidates or those open to relocation. Role Overview As Enterprise Customer Success Manager , you’ll report directly to the VP, Customer Success and collaborate regularly with the CEO and VP, Operations. Owning our...Full timeFor contractorsWork at officeRelocationHome office3 days per weekPermitFlow
New York, NY8 hours ago$146.25k - $195k
...As an Enterprise Customer Success Manager , you will be the trusted advisor and business owner for a portfolio of Navan's most strategic enterprise customers. You will be accountable for protecting long-term partnerships, delivering revenue performance, accelerating...Work at officeLocal areaFlexible hours01A
New York, NY8 hours ago$120k - $200k
...Customer Success Manager New York, NY, United States • Posted on Jan 11, 2026 As Customer Success Manager, you’ll ensure NexaGuard customers launch successfully, adopt key CMP features, and expand over time. You’ll be a trusted partner to privacy, marketing, and...CYBEXO INC.® Accredited by Better Business Bureau Central On...
New York, NY8 hours ago- ...but most teams are struggling. Reps are buried in admin work, managers are stretched thin, and leaders can’t see what’s really... ...collaboration in sales — and we’re just getting started. As a Senior Customer Success Manager , you'll own onboarding, adoption, and ongoing...
Siro
New York, NY8 hours ago $125k - $235k
...growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the... ...and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment... ...experience in Customer Success, Account Management, or a similar customer-facing role, with...Full timeWork at officeWork from homeGamma
New York, NY8 hours ago$150k - $160k
...Enterprise Customer Success Manager Raspberry AI · Dumbo, Brooklyn, NY · Hybrid (1 day/week in office) About Raspberry AI Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development...Work at officeImmediate startRemote workShift work1 day per weekRaspberry AI
New York, NY8 hours ago- .... We move fast. We build boldly. We execute with purpose. And we do it together. About the role As Enterprise Customer Success Manager , you'll own relationships with Ultralytics' most strategic customers and help them realize measurable value from YOLO in...Full timeContract workWork at officeLocal areaWorldwide
Ignite Next GmbH
New York, NY8 hours ago $120k - $180k
...backed by leading healthcare and AI investors and headquartered in El Segundo, CA. The Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll...Immediate startCircadia Health
New York, NY8 hours ago$140k - $160k
...Job Description What you'll do: Own existing customer relationships to create successful partners Serve as the primary point of contact for customer... ...to drive customer satisfaction and retention Manage cross functional efforts in service of customer success...2 days per weekVerana Health
New York, NY8 hours ago$140k - $170k
...Customer Success Manager Location: Onsite 4 days per week. Compensation: $140K-$170K base + variable compensation (TBD). Reporting To: VP of Customer Success. Team: Current CS team consists of 4 employees based in Tel Aviv; building out the US team....Storm2
New York, NY8 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- success manager New York, NY
- customer success executive New York, NY
- sr. customer success manager New York, NY
- partner success manager New York, NY
- senior customer success manager New York, NY
- strategic customer success manager New York, NY
- lead customer success manager New York, NY
- enterprise customer success manager New York, NY
- educational customer success manager New York, NY
- customer success manager remote New York, NY