Assistant Teller Supervisor

Job Description

Job Description

Description:

 

MPS Credit Union is looking for a Assistant Teller Supervisor to join our team! In this full-time, in-person role, you’ll help lead and support our tellers, oversee daily cash and teller operations, assist members with their financial needs, and ensure transactions are handled accurately and securely. You’ll also provide training, solve problems, and step in as Teller Supervisor when needed.

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person

Job Type: Full-time

SUMMARY 

Act as a Team Member of MPSCU’s Operations Department (specifically Tellers).

Follow detailed and standardized procedures in supervising and assuring the smooth and accurate flow of work through the teller line by enforcing the application of policies and procedures at all times.

Serve as a source of knowledge, training and guidance to all Tellers.

Note:
This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

• Adhere to the mission, vision, and core values of MPS Credit Union.
• Assist the Teller Supervisor with teller operations, including scheduling hours, assigning work, answering questions, solving problems, assisting with complex transactions and member relations issues, and explaining policies and procedures to tellers and members.
• Supervise, support, and direct all tellers by providing ongoing training and guidance. Provide teller training as needed, including for new hires.
• Ensure staff are trained and cross-trained in all phases of their jobs and in all credit union products and services to ensure excellent member service.
• Ensure all teller windows are open and operational before the doors are opened.
• Perform all duties and functions of a teller.
• Manage vault cash, including balancing teller and vault cash each morning, ordering and picking up cash, verifying cash, and distributing cash for daily operations.
• Balance cash drawers at the end of each shift, compare totals to computer-generated proof sheets, research and resolve discrepancies, and report discrepancies to the supervisor as necessary.
• Approve check holds, place holds on accounts for uncollected funds, and perform overrides as necessary.
• Approve new members for Remote Deposit Capture and process transactions daily.
• Post incoming funds transfers from the Federal Reserve Bank and/or Corporate FCU.
• Ensure all ATM deposits are posted to accounts before 12:00 p.m. under dual control.
• Ensure courtesy pay fees are posted before the end of the day.
• Implement and direct “off-line” procedures for operating and balancing teller windows if the computer system is not operational.
• Assign special duties and projects to tellers as appropriate and monitor completion of all tasks.
• Provide information to members and potential members regarding all credit union products and services.
• Maintain a strong working knowledge of credit union services, rates, and policies.
• Maintain knowledge of applicable rules and regulations governing credit union operations, as well as fraud prevention techniques and current scams. Ensure front-line staff are informed of scams.
• Maintain or assign maintenance of logs for gift cards, cashier’s/official checks, bait money, and large currency transactions.
• Process returned checks from the Federal Reserve or Corporate FCU.
• Maintain the petty cash fund and balance petty cash at the end of each month under dual control.
• Redeem savings bonds and maintain required records for reporting earned bond interest.
• Perform accounting adjustments.
• Process the PM closing of the credit union, including computer operations and updates, reports and totals, outgoing mail, night cash storage, and routine closing procedures.
• Complete annual training and demonstrate an understanding of and compliance with the BSA/AML Compliance Program as it relates to job responsibilities.
• Assist other officers with problems, errors, and corrections as needed.
• Process incoming and returned mail.
• Help identify computer hardware and software malfunctions and ensure the proper maintenance, cleanliness, and security of the work area and equipment.
• Maintain a friendly and professional attitude when answering questions, explaining services, and promoting credit union products and services.
• Perform the duties of the Teller Supervisor in their absence.
• Perform other duties as assigned.

About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.” Our work environment includes:

• A workplace of diversity and inclusion
• Employee empowerment
• On-the-job training
• Company perks - Recognitions and Rewards
• Growth and Developmental opportunities
• Clear purpose and meaningful work
• Health and Wellness benefits | Full Time team members

Requirements:

TECHNICAL SKILLS 

• Thorough knowledge of computer operations systems, internet surfing and productivity suites (including but not limited to e-mail as well as word, database, spreadsheet, graphic, presentation and communication processing programs). Ability to use phone, ten key calculator, copy and fax machine.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experiences.