Leasing Associate - Arden Vue

Company Description Preferred Apartment Communities combines expertise with a people‑first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow. Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people‑focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve. Responsibilities The Leasing Associate conducts daily leasing activities, including attaining leasing goals (occupancy and rent growth) and building rapport to generate interest, desire, and satisfaction for the PAC community. Provides the ultimate in service to our residents; completes lease paperwork and performs all duties that correspond to leasing activities. The Leasing Associate sells prospects and residents the quality of the PAC brand and the lifestyle of a PAC apartment home. Achieves daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals established by operational budget. Answers telephone calls, internet inquiries, or in‑person requests from prospects with the purpose of leasing a PAA apartment home; performs follow‑up action(s) for every prospect. Responds to and/or follows up on resident requests; logs requests as needed. Utilizes sales tools including rapport building, qualifying, closing during each sales interaction/presentation. Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background checks, and providing follow‑up status to prospect. Communicates move‑in/move‑out apartment status to other team members, ensures apartments are move‑in ready, and takes action to ensure move‑ins occur to satisfy new resident and minimize vacancy. Completes all required paperwork associated with leasing, service, and satisfaction accurately, professionally, and timely. Tours the property, visually inspecting common areas, amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community. Stays current on relevant market issues and competitive information. Performs light bookkeeping and financial activities (calculating monthly rents, prorated rents, preparing letters for delinquent payments). Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database). Calls the answering service as necessary for messages and follows up on all messages. Visually inspects entire property daily for cleanliness, picks up trash, runs trash compactor when necessary, and cleans apartment to prospect‑ready standards. Escorts prospects to an apartment home and all amenity areas, using stairs as necessary; drives a golf cart or other motor vehicle with prospects as passengers and operates keys in door locks and key closet. Processes all paperwork and sets up file for move‑in. Maintains a minimum of 20% conversion ratio of total traffic. Follows up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects. Shops the competition. Makes suggestions that maximize revenue and cash flow. Completes other projects and duties as requested. Customer Service Responsibilities Wears a clean and neat uniform when working on any PAA Property including weekends, if applicable. Communicates with residents and prospects in a manner consistent with PAA's standards. Reads and/or listens to resident requests/complaints. Receives resident complaints in a calm, open, and professional manner. Solves problems quickly, usually within 24 hours, or contacts supervisor for immediate assistance. Qualifications Multi‑family property management experience preferred. Demonstrated success in goal setting/achievement and following a sales process. Excellent customer service skills to address current and future resident needs. Flexible schedule with availability to work during our office hours. Valid driver’s license free from major moving violations and dependable transportation. What We Offer Expected pay rate of $20/hour plus commissions. Generous PTO program. 13 paid holidays plus 3 floating holidays and a paid volunteer day. Comprehensive, affordable medical coverage as well as company‑paid dental and vision coverage available to all full‑time, regular associates. 401(k) with exceptional employer match. Associate Apartment Discount. Educational Assistance Program (tuition and certifications). Company‑paid employee assistance, mental health, and wellness programs. Preferred Apartment Communities is an equal‑opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to, veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed, sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy, age, national origin or ancestry, citizenship, physical or mental disability, genetic information, protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. Review our privacy policy here: Preferred Apartment Communities is proud to be a US EPA ENERGY STAR partner. #J-18808-Ljbffr