Customer Service Representative

Customer Service Representative

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

This is a hybrid role.

The Customer Service Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a CSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services. As business needs require, CSRs may also provide Quality Control support.

The CSR will report to the Director, and will work closely with key internal contacts, such as Dealer Marketing Consultants in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. We care about great work and great client relationships. The CSR's productivity will result in increased sales, flawless work being executed, business management, and overall growth.

Maintain and grow relationships with local OEM field representatives within the given territory.

Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.

Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.

Review product results and recommend needed enhancements to maximize programs.

Recommend and develop direct mail promotions that address dealership concerns on a timely basis.

Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.

Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

1 – 2 Years of Customer Service experience

Manage territory activity to optimize support of assigned key customers.

Exemplary phone etiquette.

Relationship building and communication skills.

Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.

Able to work collaboratively with all stakeholders and influence results.

Able to identify problems and offer recommendations on solutions.

Able to adapt to changing expectations to drive results.

Demonstrates resourcefulness.

Good organizational skills and time management.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.