Supervisor, Kids-TALK

Kids-Talk Program Supervisor

As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With 25 programs we offer treatment, prevention, growth and education services to more than 14,200 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being.

We have a market-based compensation structure. The estimated salary for this position will vary based on a candidate's transferable work experience and qualifications. This is a salary grade 109. The range provided is just one component of total compensation including a comprehensive benefit package of affordable medical plans, employer paid dental, vision and long-term disability, 401(K) with employer contribution, flexible spending accounts for medical and dependent, paid time off, 11 paid holidays.

As a Supervisor in the Kids-TALK Program, you will be responsible for the following:

• Provide supervision, guidance, training, and support to the Forensic Interview, Child and Family Advocate, and Intake departments at either the Detroit or Southgate location of the CAC, ensuring the continued professional development of the team members.
• Ensure the departments follow industry and research best practices when providing trauma-informed services to children and families. Engage in the development and implementation of innovative service delivery to survivors of child maltreatment and trauma based on the needs of children and their families.
• Actively identify and implement quality improvement initiatives within the department. Monitor the implementation and adherence to identified requirements of the CAC and quality initiatives.
• Responsible for ensuring children and their families and other guests who visit Kids-TALK CAC consistently receive exceptional customer service and are provided with a safe, welcoming, and trauma-informed environment by employees who are provided with the necessary training, support, and guidance.
• Manage the staff and department within span of control, including but not limited to: making recommendations as to the interviewing, selecting, hiring, and termination of staff; setting and adjusting hours of work; onboarding and training staff; directing work and assignments; appraising and evaluation of staff work performance; handling of staff complaints and grievances; and disciplining employees.
• Work collaboratively with the other departments at the CAC to ensure seamless, efficient, and effective service delivery for children and families while working to identify and eliminate barriers to services.
• Responsible for day-to-day functioning of the department, including maintaining the forensic interview and medical schedules.
• Ensure the proper functioning of the forensic interview equipment. Promote Kids-TALK CAC services to all Multidisciplinary Team members and provide input/expertise at the Kids-TALK CAC Case Review.
• Coordinate the development and implementation of the Multidisciplinary Team process, assisting to create protocols and policies for the program, Multidisciplinary Team and other agencies involved in providing services to the target population.
• Maintain confidentiality of all case information and content of treatment.
• Participate in committees, task forces, or other public forums or partnerships whose aims are to enhance the health and well-being of families and develop effective systems of care as requested.
• Conduct direct service as necessary and required.
• Ensure documentation is completed in a thorough and timely manner consistent with the policies and procedures of The Guidance Center, the CAC and all requirements of the CAC and funding sources
• Complete 25 hours of staff development training annually.
• Other duties as assigned.

To qualify for this position, you will need the following:

• Master degree in a human services related field or a Bachelor degree in a human services related field and 5 years of relevant experience is required.
• Experience within the fields of child maltreatment and/or interpersonal trauma required.
• At least two years of experience in leading, coaching, and/or guiding others is preferred. Individuals who have worked within the Children's Advocacy Center model are priority candidates.
• Experience with the Michigan Forensic Interviewing Protocol and/or child and family advocacy, including training individuals in these skill sets is strongly preferred.
• Must possess the ability and willingness to recognize, respect, and effectively advocate for children of different races, ethnicities, cultures, religions, sexual orientation, and socio-economic backgrounds.
• A nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of individual children and their families is required.
• The capability and desire to lead a coordinated and collaborative Multidisciplinary Team is required.
• Experience in advocating and communicating with professionals across disciplines in a diplomatic manner is required.
• Must have the ability to develop and strengthen the CAC's collaborative relationships, demonstrate highly effective interpersonal communication skills, and possess a willingness to be flexible, creative, and solutions-focused, as well as committed to the strategic initiatives of the CAC.
• Must espouse the Kids-TALK CAC values of Diversity, Respect, and Teamwork and encourage the growth and development of the Kids-TALK CAC team through support and accountability.
• Candidate must lead in a way that supports the CAC's commitment to ensuring that decisions are made through the lens of what is in best interest of the children, families, and professional partners that we serve.

The Guidance Center believes that our team members are our most valuable resources, and we invest in them accordingly. We offer our employees a competitive salary, flexible scheduling opportunities, a team-oriented work environment and much more!

The Guidance Center is an equal opportunity employer and is committed to creating a welcoming place for everyone.