Customer Service Associate

Entry Level Remote Customer Service Representative (Prince Edward Island)

Remote Full-time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

We are hiring Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. You’ll be the voice behind some of the world’s most recognized brands delivering exceptional service and building lasting customer relationships.

Position Responsibilities

• Engage with customers via inbound calls to understand and resolve their issues.
• Use internal systems to manage accounts and process requests efficiently.
• Identify opportunities to upsell or upgrade services using consultative sales techniques.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to management when necessary.
• Ensure first-call resolution through effective communication and problem-solving.

Candidate Qualifications

• Age 18+ with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM with accuracy.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Skilled in conflict resolution, troubleshooting, and customer engagement.
• Empathetic, patient, and responsive to customer needs.
• Able to multitask, stay organized, and work independently.
• Team‑oriented with a customer‑first mindset.
• Comfortable in a fast‑paced, dynamic environment.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full‑time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options.
• Accident and Critical Illness Insurance.
• Career Growth: Significant advancement opportunities with a focus on internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Collaboration and engagement culture.
• Casual Dress Code.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will also be required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.