Administrative Coordinator 3

About This Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Job Duties Greets customers, conducts intake interviews, and assesses client needs to connect applicants with appropriate program staff and services. Reviews applicant information, researches prior client services across multiple automated systems, and conducts preliminary eligibility assessments. Assists Social Services Analysts by gathering and verifying documentation, processing case information, and supporting eligibility determinations. Performs complex case support activities, including updating client information, issuing and replacing Electronic Benefit Cards, scheduling appointments, and processing system transactions. Maintains accurate case records and provides administrative support by preparing correspondence, scanning and distributing documents, processing mail and faxes, and compiling reports. Maintains proficiency in program policies, procedures, and automated systems through ongoing training and professional development to ensure quality customer service. Supports emergency response and disaster operations by assisting with D‑SNAP eligibility determinations, interviewing and registering disaster applicants, coordinating shelter support activities, and utilizing disaster response systems to deliver benefits and track evacuees. Minimum Qualifications Two years of experience in administrative services. Experience Substitution Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. Position-Specific Details Location: Medical Vendor Administration / ES Covington Region 9‑FSA 1 (ES TRI‑REGION 1) / Tangipahoa Parish Appointment Type: Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months) or Detail to Special Duty Cost Center: View phone number on click.appcast.io Position Number(s): 50689641 Equal Opportunity Employer This organization participates in E‑verify. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor. Information on the Louisiana Works, Louisiana Rehabilitation Services is available. #J-18808-Ljbffr