Remote Customer Support Associate | Work From Home

Remote Customer Support Associate | Work From Home

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Compensation: Performance-Based | Weekly Pay | Leadership Incentives
Experience: Leadership, Customer Service, Sales, or Management Experience Preferred

Lead From Home. Develop People. Build Your Future.

Are you an experienced professional ready to take the next step in your career
while maintaining the flexibility of working from home?

AO | Globe Life is seeking motivated, growth-minded professionals to join our expanding organization as Remote Client Services Team Leaders . This opportunity combines client service, team development, mentorship, and leadership within a fully virtual environment.

You'll work directly with clients while developing the skills to coach, mentor, and support other professionals , helping create a high-performing team focused on exceptional service and long-term success.

If you're self-motivated, enjoy helping people succeed, and want advancement based on performance and leadership—not seniority , this may be an excellent fit.

✔ 100% Remote / Work From Home
✔ Qualified Leads Provided – No Cold Calling
✔ Weekly Commission Pay + Performance Incentives
✔ Leadership Training & Mentorship
✔ Flexible Schedule
✔ Performance-Based Advancement

What You'll Do

Client Service & Relationship Management

• Meet virtually with clients through Zoom and phone appointments
• Work with qualified individuals who have requested benefit information
• Identify client needs and explain available benefit and coverage options
• Guide clients through enrollment and provide ongoing support
• Build long-term relationships through professionalism, trust, and exceptional service
• Maintain accurate client records and follow-up communication

Leadership & Team Development

• Coach, mentor, and support developing team members
• Help new representatives strengthen communication, client-service, and presentation skills
• Assist with onboarding and professional development
• Conduct virtual coaching and team-development sessions
• Encourage accountability, consistency, and goal achievement
• Help create a positive, collaborative, performance-focused team culture

Performance & Growth

• Track individual and team performance goals
• Identify opportunities for coaching and improvement
• Recognize accomplishments and encourage continued development
• Collaborate with leadership on team growth initiatives
• Participate in ongoing leadership training and mentorship

Why Join AO?

100% Remote Career

Build and lead your career from home while staying connected through a collaborative virtual environment.

Enjoy:

• No daily commute
• Flexible scheduling
• Virtual client appointments
• Remote coaching and development
• Modern digital systems and technology

Qualified Leads Provided

Spend your time helping clients rather than searching for prospects.

Qualified leads are provided, allowing representatives to connect with individuals who have requested information.

No traditional cold calling or purchasing leads required.

Weekly Pay + Leadership Incentives

Compensation is performance-based and may include:

• Weekly commission payments
• Performance bonuses
• Renewal and residual income opportunities
• Leadership incentives for qualifying representatives
• Additional recognition and performance rewards

This is not an hourly or salaried position. Earnings vary based on individual and team production, performance, and leadership results.

Leadership Development & Career Advancement

AO places a strong emphasis on developing leaders from within.

You'll have access to:

• One-on-one mentorship
• Leadership coaching
• Weekly professional development
• Team-building strategies
• Communication and presentation training
• Performance-management development
• Opportunities to advance into higher levels of leadership

Career progression is based on performance, initiative, consistency, and demonstrated leadership ability—not simply time with the organization.

Recognition & Incentives

Qualifying representatives and leaders may have opportunities to earn:

• Performance-based bonuses
• Leadership recognition
• Company-sponsored conferences
• Incentive travel and retreats
• Contests and achievement awards
• Additional career-development opportunities

Who We're Looking For

Successful candidates typically demonstrate:

• Strong leadership and interpersonal skills
• Excellent communication and relationship-building abilities
• A genuine interest in coaching and developing others
• Self-motivation and personal accountability
• Strong organizational and time-management skills
• Goal-oriented and results-focused mindset
• Professionalism, integrity, and dependability
• Adaptability and willingness to receive coaching
• Confidence working independently in a remote environment
• Comfort using Zoom and other virtual business tools

Experience in leadership, management, customer service, sales, recruiting, hospitality, healthcare, education, military leadership, operations, or business development is preferred, but candidates with strong leadership potential are encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have access to a quiet, professional workspace
• Be comfortable communicating with clients and team members virtually
• Be willing and able to obtain any required state Life & Health Insurance License

Licensing guidance and training are provided.

Virtual Interview Process

Qualified applicants will complete a brief career overview covering the opportunity, compensation structure, licensing requirements, training, and advancement path.

Candidates interested in moving forward will then have the opportunity to participate in a live Zoom interview with our hiring team.

Ready to Lead From Anywhere?

If you're ready to build your leadership skills, mentor others, serve clients, and create a career where your advancement is driven by your performance and results, we'd love to meet you.

Apply today and discover what's possible with AO | Globe Life.

Lead People. Develop Talent. Serve Families. Build Your Future From Home.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.