Engineer

QA Engineer – ServiceNow Certificate Lifecycle Management

Skill: QA Engineer – ServiceNow Certificate Lifecycle Management

Must Have Technical/Functional Skills:

• ServiceNow Testing: Hands-on experience testing ServiceNow applications/modules. Strong understanding of ServiceNow workflows, forms, catalog items, notifications, and integrations. Experience validating ServiceNow-based Certificate Lifecycle Management (CLM) processes.
• Functional & Integration Testing: Expertise in end-to-end functional testing and system integration testing. Ability to validate workflows across ServiceNow, certificate authorities, and third-party tools. Experience creating test scenarios, test cases, and traceability matrices.
• API Testing: Strong experience with REST/SOAP API testing using Postman or similar tools. Validation of request/response payloads, authentication mechanisms, and error handling. Experience testing ServiceNow integrations with certificate management platforms.
• Certificate Lifecycle Management (CLM): Understanding of certificate issuance, renewal, revocation, replacement, and expiration processes. Ability to validate automated certificate management workflows within ServiceNow.
• PKI & SSL Certificate Knowledge: Knowledge of Public Key Infrastructure (PKI), SSL/TLS certificates, Certificate Authorities (CA), and certificate chains. Understanding of security controls related to digital certificates and encryption.
• Defect Management & Test Management: Hands-on experience with JIRA and/or Azure DevOps. Experience in defect lifecycle management, root cause analysis, and test reporting.
• Security & Compliance Testing: Ability to validate security controls, access permissions, audit trails, and compliance requirements. Experience supporting testing in regulated or security-focused environments.

Roles & Responsibilities:

• Analyze business and functional requirements for ServiceNow Certificate Lifecycle Management implementations.
• Design, develop, and execute functional, integration, system, regression, and UAT test cases.
• Validate certificate lifecycle processes including issuance, renewal, revocation, replacement, and expiration monitoring.
• Perform API testing using Postman to verify integrations between ServiceNow, PKI solutions, and external certificate authorities.
• Validate security controls, role-based access, audit logging, and compliance requirements.
• Create and maintain ServiceNow ATF scripts and support test automation initiatives.
• Collaborate with ServiceNow developers, infrastructure teams, cybersecurity teams, and business stakeholders to ensure quality delivery.
• Execute end-to-end testing of ServiceNow workflows, notifications, integrations, and reporting capabilities.
• Identify, document, and track defects through JIRA/Azure DevOps and support defect resolution efforts.
• Participate in test planning, test estimation, test execution, and status reporting activities.
• Support release validation, production deployments, and post-implementation testing.
• Contribute to continuous improvement of QA processes, automation frameworks, and testing standards.

Salary Range - $90,000-$110,000 a year TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Cleveland, OH

Function: TECHNOLOGY

Role: Engineer

ID: 429590

Skills: Testing | Service Now

Salary Range: $90,000 - $110,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE