Sr Relationship Manager II

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for working closely with sales, portfolio managers, product specialists, and client service members to coordinate all sales and support activities for assigned accounts, which are primarily medium-sized and/or less complex institutional accounts. Key responsibilities include maintaining and enhancing relationships with existing institutional clients. Job expectations include promoting investment product sales through frequent client meetings and discussions covering investment strategy, account performance, new products, and market developments.LOB Job Description:Main point of contact for Global Markets clients initiating onboarding activity with BOFA for Fixed Income and Equity products. Requires experience navigating across product, market, entities and client types (institutional, HF, Corps). Candidate must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date market knowledge on onboarding vendors, regulatory landscape impacting new clients and KYC requirements. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all onboarding issues and will act as Client advocate within BofA to ensure all clients’ needs are met.Responsibilities:Partners with sales, portfolio managers, product specialists, and client service members to coordinate all sales and support activities for assigned accounts, such as settlements, reconciliations, and account maintenancePromotes investment product sales through client meetings and discussions covering investment strategy, account performance, new products, and market developmentsDeepens and enhances existing relationships with institutional clients during client meetings and interactionsCoordinates on internal processes and documents to deliver a quality and on time product to Global Markets clientsOwnership and management of client onboarding experience E2ETimely review of all active onboarding cases and escalation of SLA breaches; expectation to meet client go live date and advocate internally to achieveLiaising with other internal departments to ensure go live date metInvolvement in ad hoc projects for new processes or industry initiativesManagement of KPI data to ensure overall onboarding portfolio is balanced and achievable.Required Qualifications:3-5 years of Client facing experience and ability to conduct discussions with Clients in a confident mannerBachelors degree in a related fieldExcellent communications skills and ability to present to an audienceAbility to work under pressure in a team environmentAbility to liaise with all levels of the firm and people with different experiences and backgroundsSelf-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalatePrevious experience within a client service team with particular focus on Trade Management or Client IntegrationKnowledge of Operational Risk, AML/KYC Policy and Procedures, and Trade Lifecycle ManagementDesired Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldSkills:Attention to DetailLegal Structures and Legal FormsOral CommunicationsPrioritizationRecording/Organizing InformationWritten CommunicationsData Collection and EntryShift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)Pay and benefits informationPay range$100,000.00 - $171,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.SummaryLocation: Chicago; New YorkType: Full time