Desktop Support Lead (IT)

About Masterworks

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. We have built a portfolio of over $1.2 billion in world-class artworks, introducing over 1 million individuals to the $2.2 trillion art market.

Masterworks has been covered by The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recognized as one of the Top 50 Startups in the US by LinkedIn. In 2021, we achieved unicorn status with a $110M Series A at a valuation exceeding $1 billion. We are based at 1 World Trade Center in New York City's Financial District.

Why Masterworks?

If you answered "Yes" to any of the below, we'd love to hear from you!

• Are you passionate about democratizing alternative investments?
• Are you interested in working for a disruptive start-up, focused on a new asset class?
• Do you enjoy meaningful work that has a noticeable impact on business performance?

Position Overview: 

As the Senior IT System Administrator, you will be responsible for supporting 80+ employees via ticketing system, Slack, Rippling, and Google Workspace, supporting end-users of the in-house built platform, and working with a small team in the office. You will also play a key role in implementing new systems and technologies, maintaining company software and hardware, and supporting an office relocation. 

Key Tasks & Duties: 

• Setting up structure and process by improving and maintaining a ticketing system, measuring response times
• Responsible for oversight and day-to-day management of SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, IT inventory management
• Lead hardware and software support, deployments, maintenance and troubleshooting
• Work closely with the People Operations team on user onboarding, offboarding,and management
• Imaging and providing new hires with equipment through Rippling
• Support, improve, and manage office networks and Google Workspaces
• Maintain a healthy network, and observation, through Ubiquiti
• Collaborate with internal development teams to support investors using an in-house developed application
• Respond quickly to employee technical issues to boost productivity
• Setup and manage an office VPN
• Apply security best practices
• Increase delivery speed, transparency, and quality by establishing best practices
• Standardize and operationalize the environment
• Ensure Google Meet, and AV equipment, in conference rooms are maintained and operational

Qualifications: 

• BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
• ITIL certification is desired
• Minimum of 5 years experience in IT management for companies with over 80+ employees
• Hands-on experience designing and managing office networks and multidomain Google Workspaces
• Plan and execute migrations with minimal impact on user experience and productivity
• Ability to collaborate and support employees in the office setting
• Passion for security and raising the security bar
• Understanding of network fundamentals
• Excellent communication skills
• Successful history of meeting deadlines while working on multiple parallel projects

Measurements of Success in the First 90 Days: 

• Working with the employees to boost productivity.
• Estimate efforts, identify risks and dependencies, and participate in weekly planning and status meetings
• Be a self-starter, able to work independently, be flexible and be able to succeed in a fast-paced, high-intensity startup environment

Current Tech Tools & Systems: 

• Ticketing platform: Freshservice
• Networking: Ubiquiti
• Security: SentinelOne, CloudFlare Zero trust
• SaaS tools: Ramp, AirTable, Hubspot, ClickUp, Redash, Aircall, Confluence, Office365, Adobe, Coupler, Figma, Five9

Other Requirements: 

• Must be able to work in the NYC office - not a remote position
• Must be eligible to work in the US - no exceptions

How does Masterworks think about compensation?

The compensation range for the role is $110,000-150,000. Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.