NY Site and Executive Support Lead

Location: Primary location based in New York (10 Hudson Yards), with regular travel to Stamford, CT, Holmdel, NJ, and Bethlehem, PA, as needed. Travel is expected to be approximately 25% or higher based on executive support and business needs. Job Summary: Guardian is seeking a NY Site and Executive Support Lead to join the Digital Workplace organization. This role serves as the primary technology leader for the New York and Stamford offices while delivering high‑touch, white‑glove support to senior executives and their administrative teams. The position combines hands‑on executive support with site ownership, ensuring a consistent, high‑quality workplace technology experience across locations. The individual will act as a trusted partner to business leadership, owning the end‑to‑end support experience, driving service performance, and ensuring seamless execution during high‑visibility and time‑sensitive situations. Key Responsibilities Executive Support (Primary Focus) – Serve as the dedicated technology partner for C‑suite executives and their administrative teams, delivering white‑glove, high‑touch support; act as the escalation point for complex or high‑impact executive issues; provide proactive readiness support for executive meetings; support executives both onsite and remotely, including during travel; maintain strict confidentiality and professionalism. Site Leadership and Ownership (NYC and Stamford) – Act as the primary IT point of contact for the New York and Stamford office locations; own the end‑user technology experience across the sites; build strong relationships with business stakeholders, leadership teams, and administrative partners; partner with Real Estate and Facilities to support workplace initiatives; ensure all technology services at the site operate reliably and meet service expectations. Service Management and Continuous Improvement – Own ServiceNow reporting, including building dashboards and interpreting data; drive performance against KPIs and SLAs; perform regular ticket quality audits; track and drive resolution of recurring issues through structured follow‑up and trend analysis; establish, document, and improve operational processes, standards, and runbooks. End‑User Computing and Device Management – Provide advanced troubleshooting across endpoints; support virtual desktop environments such as Azure Virtual Desktop, Windows365, AWS WorkSpaces; maintain strong hands‑on experience with Microsoft Intune, SCCM, and Windows Autopilot; own executive device lifecycle management, including provisioning, configuration, maintenance, refresh, and retirement. Security and Risk Awareness – Apply a security‑first mindset when supporting executives; partner with Security and Infrastructure teams to align executive environments with enterprise policies; identify and mitigate risks proactively, especially in high‑visibility or sensitive scenarios. Project Delivery and Workplace Innovation – Partner with stakeholders to plan and execute workplace technology rollouts; support and drive adoption of modern digital workplace capabilities, including automation and AI‑enabled tools; identify opportunities to improve the executive and end‑user experience through standardization and innovation; stay current on emerging technologies and recommend improvements aligned with business needs. Qualifications 10+ years of IT experience, with at least 5 years focused on executive support, end‑user computing, or digital workplace environments. Proven experience supporting C‑suite executives in a white‑glove support model. Experience owning or leading technology operations for office locations or site environments. Demonstrated ability to operate in high‑pressure, high‑visibility environments. Strong technical skills: Microsoft365 (Intune, SCCM, Autopilot), virtual desktop platforms (Azure Virtual Desktop, Windows365, AWS WorkSpaces), Windows, macOS, iOS, Android, enterprise collaboration tools, ServiceNow, and identity & access management (Active Directory / EntraID). Exceptional customer service skills with the ability to build trust with senior executives. Strong communication skills; ability to translate technical concepts into plain language. Ability to operate independently and make sound decisions under pressure. Strong organizational skills with the ability to manage multiple priorities and deliver consistently high‑quality outcomes. High degree of professionalism, discretion, and attention to detail. Preferred Experience Leading or mentoring executive support or deskside teams. Background in service management, KPI tracking, and continuous improvement practices. Familiarity with tools such as Nexthink or digital experience monitoring platforms. ITIL or Lean Six Sigma experience. Reporting Relationship: Reports to the Head of End User Support within Digital Workplace / Workplace Technology. Salary Range: $82,770.00 - $135,975.00 (base pay for the primary location; determined based on education, experience, knowledge, and abilities of the successful candidate). Equal Employment Opportunity: Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. #J-18808-Ljbffr