Information Technology Support Technician

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Job Title: Assistant Device Maintenance Technician Location: Columbia, MD 21045 Contract Onsite Role Job Summary: Description Under direction of the Assistant Manager of Asset Management, this position is responsible for the tracking and accounting of all IT hardware assets. The IT Asset Administrator is responsible for supporting all aspects of the IT Asset Management (ITAM) lifecycle, including inventory management, analysis and reporting. Essential Job Functions Processes requests for IT hardware and assists with the deployment to our user community, tracking hardware location changes, ensuring accurate accounting of assets Maintains organization of IT storage areas Tracks and maintains inventory data, including serial numbers and assigned user information Ensures the proper tracking of IT asset inventory levels by conducting audits and physical inventories Keeps track of new computer\telecom etwork related equipment, the receipt of these assets both physically and in accounting system, and ensuring assets are accurately entered into the asset management system. Coordinates the return or pick-up of surplus/unused IT hardware, and the disposal of retired assets Prepares assets for disposition Maintain a working knowledge of current technology and trends as they relate to the HCPSS Imaging new equipment (desktops and laptops) Ability to lift heavy loads of 40 lbs. or more Communicates in a positive and effective manner with staff, administration and co-workers Performs other duties as assigned/necessary The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Qualifications Knowledge of IT Asset Management, inventory management High School diploma or equivalent and 1-2 years experience supporting, installing, troubleshooting,testing, diagnosing, repairing and replacing both computer equipment and peripheral equipment Strong customer service orientation and ability to interact well with diverse end-users and staffli Experience with supporting mobile devices (android, Windows, iOS) Strong communication, technical and analytical skills Detail-oriented, able to work independently Strong time management Knowledge of associated equipment used to test and repair computer equipment Knowledge and ability of troubleshooting capabilities for all aspects of technical support Ability to establish and maintain strong human relation skills, effective written and oral communication, excellent customer skills and good working relationships with fellow workers, school personnel and administrators Preferred Qualifications: Experience working in a K-12 or college/university setting. Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. Join Us At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future. #J-18808-Ljbffr