Junior IT Specialist

:

Junior IT Specialist

VACANCY ANNOUNCEMENT

About the Organization:

The Center for Adoption Support and Education (C.A.S.E.) is a national leader in mental health services for the adoption, foster, and kinship care community. We envision a world where every child and family connected to adoption, foster, and kinship care thrives. Our mission is to improve the well-being and permanence of children and their families by providing adoption-competent mental health services, advancing learning to build a responsive national network of professionals, and transforming policy and practice through research and advocacy.

For over 25 years, C.A.S.E. has combined best practices and innovation to provide specialized individual and family therapy, psychiatric services and support groups, education, and training. We have become a local, national, and international resource for adoptive, kinship, and foster families and the professionals who support them. C.A.S.E. set out in 2021 on a new strategic direction to grow our clinical and training programs into a National Demonstration & Teaching Clinic - now known as the C.A.S.E. Academy, and the National Center for Adoption Competent Mental Health Services. It is an exciting time as we grow our evidence-based adoption-competent clinical model and our accredited, award-winning training programs nationwide. C.A.S.E has an annual budget of $14M and a staff of 70+ employees.

About the Position:

C.A.S.E. is seeking a proactive and detail-oriented Junior IT Specialist to support daily IT operations and assist in the implementation of strategic IT initiatives. Reporting to the IT Manager, the Junior IT Specialist will help maintain and optimize technology systems, support the IT Service Management (ITSM) framework, and ensure smooth, efficient IT operations that align with C.A.S.E.'s mission. This role is ideal for a candidate with foundational IT support experience who is eager to grow their skills in a dynamic, mission-driven environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with day-to-day IT operations, including monitoring and responding to support requests via the ITSM platform.

• Maintain the IT Product & Service Catalog by updating service entries and ensuring accurate documentation.

• Provide first-level support for hardware, software, and cloud-based tools; escalate unresolved issues to senior IT staff or external consultants.

• Support system and data integration tasks, including CRM, donor, training, and clinical platform updates.

• Maintain and track inventories of IT assets, licenses, and warranties using asset tracking tools.

• Support end-user training through the creation of FAQs, quick-start guides, and other knowledge materials.

• Assist in configuring Microsoft 365 tools such as SharePoint and Teams to improve collaboration and file management.

• Enforce security protocols such as MFA and contribute to regular audits to support HIPAA compliance.

• Help maintain IT policy documentation and participate in process improvement discussions.

• Track vendor contracts, service levels, and maintenance schedules to support procurement and vendor evaluation processes.

• Contribute to a centralized IT knowledge base and participate in team meetings to suggest process improvements.

• Use every day AI tools (e.g., Microsoft Copilot, ChatGPT) to enhance productivity, communications, and task management.

• Stay current on emerging technologies and IT support trends relevant to nonprofit and cloud-based environments.

OTHER DUTIES AND RESPONSIBILITIES:

1. Attends and actively participates a variety of internal and/or external meetings, committees, and/or events which may not be job related, but are related to the agency's clients, mission, and/or its employees, such as but not limited to, All Staff Meetings, employee annual and or ad-hoc benefits meetings, agency galas, etc.

2. Adheres to C.A.S.E. core values.

3. Supports the program's operational philosophy, goals, and objectives congruent with the mission, values, vision and strategic direction of C.A.S.E.

4. Assist in the coordination and documentation of IT Steering Committee activities, including preparing materials, taking notes, or following up on action items.

5. Support organization-wide events or meetings with basic AV setup, virtual platform management, and troubleshooting.

6. Participate in special projects, pilots, or system implementations under the guidance of the IT Manager or consultants.

7. Assist in the review and testing of new software tools or platform updates before broader rollout.

8. Maintain awareness of technology trends and share relevant insights or tools with the IT team.

9. Provide basic support during cybersecurity awareness efforts, data clean-up projects, or internal audits.

10. Perform other duties as assigned in support of the IT function and C.A.S.E.'s overall mission.

EDUCATION and/or EXPERIENCE:

• 2-3 years of IT support or technical assistance experience, preferably in a cloud-based or nonprofit environment.

• Associate or bachelor's degree in information technology, Computer Science, or a related field.

• CompTIA A+ certification or equivalent foundational IT certification required.

• ITIL Foundation certification is required or must be obtained within the first 6 months of employment.

KNOWLEDGE, SKILLS, & ABILITIES:

• Basic knowledge of Microsoft 365 administration and familiarity with Microsoft SharePoint Online and Teams.

• Problem-solving skills and the ability to explain technical concepts clearly to non-technical users.

• Excellent written and verbal communication skills.

• Self-starter with a proactive attitude and a commitment to continuous learning.

• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.

CERTIFICATES, LICENSES, REGISTRATIONS: Ability to pass required state and local background checks.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hand and fingers to operate a computer keyboard, mouse, telephone keypad, calculator; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance, and stoop, kneel, or bend. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a modern open office environment with moderate noise level.

Salary & Benefits:

Salary: $95,000 - $100k

Benefits: Competitive benefits including medical, sick leave and vacation, 403(B) retirement, and flexible hours. Hybrid (virtual/in-person) work schedule. 12 Paid Holidays, including your birthday! Vacation and Sick leave.

C.A.S.E. does not discriminate on the basis of race, color, religion, gender (including pregnancy), age, military or veteran status, or any other category protected under applicable federal, state, or local law.

Emboldened by the core belief that all children deserve a safe, loving, permanent home and dedicated to providing inclusive, family-focused services, CASE draws on expertise, research, and lived experience to innovate and pay it forward by educating and empowering others. Together, we commit to work both internally and externally with Compassion, Integrity, Excellence, and Innovation.

C.A.S.E. maintains a drug and alcohol-free workplace.

C.A.S.E. participates in E-Verify.