Branch Operations Manager

Branch Manager – Staffing (High-Volume Operations)The Branch Manager is responsible for overseeing the overall performance, profitability, and growth of a high-volume staffing branch. This role leads a team of recruiters and account managers while maintaining strong client relationships and ensuring operational excellence. The ideal candidate brings a proven track record of managing high-volume staffing operations, delivering exceptional client service, and developing high-performing teams.Key ResponsibilitiesBranch Leadership & PerformanceDirect and manage all branch operations to achieve revenue, gross margin, and profitability targetsDevelop and execute strategic plans to support business growth and client expansionMonitor key performance indicators (KPIs) including fill ratios, time-to-fill, spread, and retention metricsEnsure compliance with company policies, procedures, and employment regulationsTeam Management & DevelopmentLead, coach, and develop a team of recruiters and account managers to drive performance and productivitySet clear performance expectations and conduct regular performance reviewsProvide ongoing training, mentorship, and support to enhance team capabilitiesFoster a culture of accountability, collaboration, and continuous improvementClient Relationship ManagementServe as the primary point of contact for key clients and strategic accountsBuild and maintain strong, long-term client partnerships through consistent communication and service deliveryConduct regular client visits, business reviews, and service evaluationsIdentify opportunities for account growth, cross-selling, and new business developmentHigh-Volume Staffing OperationsOversee full-cycle staffing operations, including recruiting, onboarding, scheduling, and workforce managementEnsure the branch can effectively support high-volume client demands while maintaining quality standardsPartner with internal teams to optimize processes and improve efficiencyAddress and resolve client or workforce issues in a timely and professional mannerBusiness DevelopmentCollaborate with sales and account management teams to drive new business opportunitiesSupport proposals, pricing strategies, and contract negotiationsMaintain a strong understanding of local market trends and competitor activityQualificationsRequired5+ years of experience in staffing, with at least 2+ years in a leadership or branch management roleProven success managing high-volume staffing operationsStrong experience in account management and client-facing rolesDemonstrated ability to lead, coach, and develop high-performing teamsStrong business acumen with a results-driven mindsetValid Driver LicensePreferredExperience in light industrial, clerical, or high-volume contingent workforce environmentsBackground managing large-scale client accounts with varying workforce demandsCore CompetenciesLeadership and team developmentClient relationship managementOperational excellenceProblem-solving and decision-makingCommunication and interpersonal skillsTime management and organizational skillsWork EnvironmentFast-paced, high-volume staffing environmentRequires frequent client interaction and on-site visitsMay require flexibility in scheduling to meet client and operational needsSuccess MeasuresBranch revenue growth and profitabilityClient satisfaction and retentionEmployee engagement and retentionAchievement of staffing and fill-rate targets