Front Office & Customer Support Coordinator

Job Description

Job Description

Company Name: Briggs Roofing Company

Title: Front Office & Customer Support Coordinator

Industry: Specialty Trade – Residential & Commercial Construction

Salary: $15.00 & $20.00 based on experience

Location : Onsite – Rigby, Idaho 

Employment Type: Full- Time

Job Overview

Briggs Roofing Company is seeking a friendly, organized, and solutions-oriented Customer Service Representative to serve as a primary point of contact for customers and help ensure a high-quality service experience. In this role, you will answer inbound calls, schedule service appointments, confirm service details through multiple communication channels, resolve customer concerns, maintain accurate customer records, and assist with payment collection. This position is ideal for someone who communicates well, stays calm under pressure, and enjoys helping customers in a fast-paced, team-oriented environment.

Who We Are

Briggs Roofing Company is a family-owned leader in residential, commercial, industrial, and government roofing solutions across the Intermountain West. With four decades of trust behind our name, we combine craftsmanship with innovation—offering exclusive products like WeatherXT™, unmatched warranties, and a commitment to service with integrity. We believe in a team culture that rewards effort, upholds trust, and helps every team member grow.

Visit us at briggsroofing.com to learn more.

Key Responsibilities

• Answer and route incoming calls, manage voicemail and AI phone inquiries, and greet office visitors.
• Log customer inquiries and maintain accurate customer information and communication history in the CRM.
• Enter and assign new leads and notify the appropriate sales team members.
• Monitor AI-scheduled appointments and send customer confirmations and reminders.
• Communicate project start dates and schedule changes to customers and document updates in the CRM.
• Support the sales and production teams with customer communication and administrative needs.
• Retrieve and scan incoming mail daily, route documents to the appropriate departments, and maintain organized physical and digital files.
• Immediately scan and forward legal, financial, banking, insurance, government, certified, lien, or other time-sensitive mail to the Owner on the day it is received.
• Support social media by posting completed projects, sharing company updates, monitoring customer interactions, and notifying leadership of relevant reviews.
• Perform other administrative duties as assigned.

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Basic computer skills required.
• Familiarity with Microsoft Word, Microsoft Office, and Excel preferred.
• Ability to maintain customer information in CRM systems.
• Strong communication skills.
• High level of organization and attention to detail.
• Professional and effective verbal and written communication skills.
• Friendly, outgoing personality.
• Strong problem-solving ability.
• Business acumen and sound judgment.
• Good time management skills.
• Patience and a customer-first mindset.
• Ability and willingness to perform essential duties satisfactorily, with reasonable accommodations made where required.

Benefits

• Competitive hourly pay 
• Benefits offered (401K, disability, life insurance, PTO)
• Full-time field leadership role with growth opportunities
• Work with a trusted, family-owned company with 42+ years of experience
• Training and development in installation standards and crew leadership
• Team-oriented culture that values accountability, craftsmanship, and integrity

Schedule

• Full-time position
• Standard Monday-Friday schedule

Location

• Primary Location: 435 N Yellowstone Highway, Rigby, ID 83442

Equal Employment Opportunity.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.