After Hours Patient Service Representative

About AdaptHealth At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives and beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference Commitment to Our People – Support, Development, and Advancement Opportunities Competitive Compensation and Incentives Comprehensive Total Rewards & Benefits Industry-Leading Care & Innovation Responsible Environmental Stewardship After-Hours Patient Support Serve as the primary after-hours contact for patients and referral sources. You will deliver empathetic, high-quality customer service, triage inquiries, manage critical emergencies, and ensure seamless operational support between patients and clinical teams. Core Responsibilities Patient Support & Communication: Provide empathetic phone and email assistance. Resolve complex inquiries, handle escalated complaints, and schedule appointments. Clinical Triage & Emergencies: Follow established protocols for emergencies, instruct patients on immediate care, and elevate urgent needs to on-call staff. Administration & Insurance: Verify insurance and DME benefits, process prior authorizations, manage prescription refills, and maintain accurate Electronic Health Records. Billing & Referrals: Handle billing inquiries, process payments, support referral intake, and document all interactions accurately. System Operations: Efficiently utilize internal software, including Microsoft Office and various EHR platforms. Education & Experience High school diploma or equivalent required Associate’s degree in healthcare administration, business administration, or related field preferred Minimum 1-2 years customer service experience, healthcare setting preferred or call center experience Minimum 3 years of DME healthcare experience required Previous experience in healthcare, insurance, medical billing, or patient services preferred Preferred Qualifications Healthcare or medical office experience beyond DME Bilingual capabilities Customer service or healthcare administration certification Experience with ACT, Vent, NPWT, and specialized DME equipment Advanced knowledge of insurance verification and prior authorization processes Medical scheduling systems experience Experience working in after-hours or call center environments Leadership or training experience in healthcare settings Work Environment Type: Full-time Schedule: After Hours Work Location: Remote Physical Requirements: Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: Based on experience, location and role level. Total Rewards & Benefits Program Comprehensive medical, dental and vision coverage (eligible first of the month following hire) 401(k) with company match Paid Time Off Plans including 6 paid holidays Employee Stock Purchase Plan Paid Parental Bonding Leave Short and Long-term Disability Insurance Life and AD&D Insurance Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) CVS Minute Clinic and Teledoc access Spousal Advantage Reimbursement Plan Identity Theft Protection and Legal Plan (Applicable waiting periods apply) Requirements Disclosure Company conducted Background Check is required for all roles. Company conducted Motor Vehicle Record Check is required for driving roles. Clinical roles require valid licensure/certification, where applicable. In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Ready to Make an Impact? If you’re passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth. #J-18808-Ljbffr AdaptHealth