Head of Operations & Business Management

We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. As a member of the Hunter Douglas family of brands, Carole Fabrics has proudly served the interior design community for more than 60 years, making the finest soft window treatments in the industry. We take pride in our reputation for exceptional quality, our broad on-trend collection of the finest fabrics, and our devotion to personal service. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. The Operations Manager serves as the senior operational leader for the Augusta facility and is accountable for manufacturing execution, workforce development, operational performance, and customer fulfillment. This position is responsible for translating business objectives into daily operational execution while ensuring safe operations, premium product quality, reliable customer delivery, inventory accuracy, workforce engagement, equipment readiness, and cost-effective performance. Lead all manufacturing operations to achieve performance targets across Safety, Quality, Delivery, Cost, People, and Growth. Establish clear priorities, expectations, and performance standards across the organization. Partner with Human Resources to improve retention, attendance, onboarding, training effectiveness, and employee development. Ensure compliance with all company safety policies and regulatory requirements. Drive proactive hazard identification, near-miss reporting, and risk reduction initiatives. Lead daily production execution to achieve customer delivery requirements while maintaining exceptional quality standards. Ensure efficient labor utilization, schedule attainment, and workflow management. Remove barriers that impact production flow, staffing, material availability, quality, or equipment performance. Balance customer expectations, operational requirements, and workforce capabilities. Warehouse, Inventory, and Material Management Lead Warehouse and Inventory Control operations to ensure inventory accuracy and material availability. Improve material flow and inventory management processes throughout the facility. Ensure accurate cycle counts and inventory reconciliation activities. Partner with Supply Chain and Planning functions to proactively address material shortages and inventory risks. Improve inventory performance while supporting customer service and operational goals. Collaborate with Planning teams to align production schedules with customer demand and operational capacity. Facilitate effective communication between Manufacturing, Planning, Supply Chain, and Customer Service. Drive cross-functional problem solving to protect customer commitments. Quality Leadership Promote a culture where quality is everyone's responsibility. Reduce defects, rework, customer complaints, and costs associated with poor quality. Ensure effective root-cause analysis and corrective-action implementation. Strengthen process controls that protect product quality and customer satisfaction. Drive continuous improvement initiatives that improve consistency and operational excellence. Maintenance and Engineering Partnership Partner with Maintenance and Engineering teams to maximize equipment reliability and uptime. Support preventive maintenance and continuous equipment improvement efforts. Participate in capital project planning and facility improvement initiatives. Ensure operational readiness for new equipment, process changes, and product introductions. Continuous Improvement and Operational Excellence ~ Visual Management ~ Establish a culture focused on continuous improvement and operational excellence. ~ Utilize data and metrics to identify opportunities and drive measurable results. ~ Implement sustainable solutions that improve efficiency, quality, delivery, and employee engagement. Daily Management System Leadership Ensure consistent use of visual management systems. Utilize KPIs to guide decision-making and performance improvement efforts. Capacity Planning and Business Growth Evaluate future labor, equipment, facility, and inventory requirements. Support strategic planning and business expansion initiatives. Ensure operational readiness to support new products, increased volume, and changing customer requirements. Financial and Business Performance Manage operational performance to achieve budget objectives. Control overtime and operational expenses. Optimize inventory performance and working capital utilization. Identify cost reduction opportunities that preserve quality and customer service. Support informed decision-making through data analysis and performance reporting. Performance Measures Safety Audit Performance Attendance Performance Training Completion Quality Customer Complaints Units on Hold Material Readiness Inventory Accuracy Inventory Turns Overtime Control Cost of Poor Quality Continuous Improvement Savings Bachelor's degree in Engineering, Operations Management, Business Administration, Supply Chain Management, or a related field, or equivalent experience. Demonstrated success leading multi-functional manufacturing operations. Experience managing supervisors, managers, and cross-functional teams. Strong understanding of Lean Manufacturing principles and continuous improvement methodologies. Experience utilizing KPIs and operational metrics to drive business performance. Bilingual English/Spanish communication skills preferred. Proficiency in Microsoft Office and ERP/MRP systems. Experience within textiles, soft goods, cut and sew industries. Lean, Six Sigma, Project Management, or Operational Excellence certification. Experience leading facility expansions, major improvement initiatives, or transformation projects. Strong knowledge of inventory management and warehouse operations. A hands-on leader who is highly visible on the manufacturing floor. A problem-solver who uses data and facts to drive decisions. A change agent who thrives in continuous improvement environments. A customer-focused leader committed to delivering exceptional results. Bonus target range: 10%-20%% ~ Generous benefits package including medical, dental, vision, life, disability ~ Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential. 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