Client Service Specialist

Client Service Specialist

MasterScapes is hiring a full-time Client Service Specialist. If you are naturally upbeat, bubbly, warm, and confident on the phone, love helping people, and enjoy keeping details organized, this could be a great fit.

At MasterScapes, this role is a key support position for our sales and client service team. You will help create a great client experience by handling communication well, building proposals accurately, keeping systems updated, and making sure important follow-up doesn't get dropped. More than that, we are looking for someone who will serve as a true client advocate someone who doesn't just respond to requests, but takes ownership of the interaction, helps guide the client well, and is driven to ensure a resolution.

What You'll Do

• Answer inbound client calls with a cheerful, professional, and helpful tone
• Build rapport quickly and help clients feel welcomed, cared for, and confident in working with us
• Serve as a true client advocate by helping clients navigate questions, concerns, and next steps
• Own client interactions from start to finish and work to ensure clear resolution
• Make daily client call-aheads for scheduled services and appointments
• Build proposals accurately and support proposal workflow
• Enter and maintain accurate client and job information in Aspire
• Use our various systems to manage CRM activity, follow-up, and proposal support
• Respond to client questions and route issues to the right team member when needed, while staying engaged until the client's need is resolved
• Coordinate with sales, operations, and other divisions to keep communication clear
• Keep clients informed about schedules, changes, and next steps

What We're Looking For

• Strong customer service skills with patience, empathy, professionalism, and follow-through
• A genuinely upbeat, bubbly, warm, and confident phone presence on every call
• A natural desire to advocate for clients, not just react to what they ask for
• Personal ownership and pride in making sure client needs are fully handled
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and sound judgment
• Comfort working in systems like Aspire, Pipedrive, Microsoft Outlook, Teams, Word, and Excel
• Flexibility and adaptability when priorities shift

What Success Looks Like

• Client call-aheads are made every day
• Proposals are built accurately and on time
• Client and job data is entered into Aspire accurately
• Clients feel supported, informed, and genuinely advocated for
• Client questions and concerns are owned through resolution
• Internal teams can rely on your notes, follow-through, and communication

Reporting Structure

This role reports to the Client Service Manager and works closely with the VP of Sales.

Why MasterScapes

Positive company culture. Led by our shared values of relationships, honesty, innovation, knowledge, and efficiency, we aim to cultivate an environment that improves lives.

Opportunities to grow. We want to grow as a company, and we want you to grow with us.

Competitive pay. We care about our people and aim to provide industry-competitive wages.

Benefits. We offer health insurance plans, Health Savings Accounts, and retirement plans.

Time off. We offer paid time off and holidays, and we operate on a regular Monday through Friday work week.

If you love helping people, owning the outcome, and creating a great client experience, we'd love to hear from you. Apply today.