Customer Service Representative

Customer Service Representative

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include but not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products
• Warehouse shipping and receiving processes, and occasional local deliveries

Qualifications of the Customer Service Representative include but are not limited to:

• 2-3 years of work experience with Pump Parts, Bearing & Power Transmission products, Safety products, and/or MRO supplies preferred
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Additional Information:

• Physical Demand: Must be able to lift up to 50lbs.
• Working Conditions: Office and Warehouse Environment
• Training/Certifications: N/A
• Shift Time/Overtime: Monday-Friday, 8:00am-5:00pm also afterhours on-call rotation
• Travel: Travel may be required to attend training or educational events aimed at expanding knowledge.
• Education: High School Diploma required