Front Desk Supervisor -
Crescent Hotels & Resorts LLC
Job Description
Job Description
At Kimpton Hotel Monaco Baltimore Inner Harbor , we put our guests on the fast track to luxury, comfort, and urban adventure. Our beautifully renovated, 202-room boutique hotel, located in the historic B&O Railroad Headquarters, offers an unforgettable experience in the heart of downtown Baltimore. Just steps from the Inner Harbor, Camden Yards, the National Aquarium, and the Baltimore Convention Center, our hotel blends historic charm with modern hospitality.
At Crescent Hotels & Resorts , our associates are the heart of everything we do. We believe our people are what make every guest experience exceptional. We encourage you to bring your authentic self to work, celebrate your accomplishments, and support your professional growth every step of the way. Through outstanding benefits, career development opportunities, and travel perks, we create an environment where You Belong. We Care. Shine Bright.
What We Offer
- Comprehensive benefits package for eligible associates and their families
- 401(k) with company match for eligible associates
- Flexible scheduling to support work-life balance
- Hotel discounts at Crescent-managed properties throughout North America
- Hotel room discounts at IHG hotels worldwide
- Career advancement and professional development opportunities
What You'll Do
As the Front Desk Supervisor , you'll lead by example and help create memorable guest experiences from arrival through departure. You'll oversee the daily Front Office operation, support and coach the front desk team, and ensure exceptional service standards are consistently delivered.
Responsibilities include:
- Lead and support Front Desk Agents during each shift while creating a positive and engaging work environment.
- Deliver exceptional guest service by assisting with check-in, check-out, and resolving guest concerns with professionalism and urgency.
- Coach, train, mentor, and motivate associates to achieve outstanding guest satisfaction.
- Handle guest concerns and service recovery, ensuring every issue is resolved with care and efficiency.
- Monitor arrivals, departures, room inventory, VIP guests, and special requests.
- Coordinate daily operations with Housekeeping, Engineering, Reservations, and other departments to ensure a seamless guest experience.
- Assist with scheduling, shift coverage, daily assignments, and operational priorities.
- Ensure compliance with hotel policies, cash-handling procedures, and brand standards.
- Promote hotel amenities, loyalty programs, and upsell opportunities to maximize guest satisfaction and revenue.
What We're Looking For
You love hospitality and enjoy inspiring others to deliver exceptional service. You lead with confidence, remain calm under pressure, and know how to create positive guest experiences even during challenging situations.
You are:
- Passionate about guest service and creating memorable experiences.
- A strong leader who enjoys coaching, mentoring, and developing others.
- Highly organized with excellent time management and problem-solving skills.
- Comfortable making decisions in a fast-paced environment.
- Flexible to work mornings, evenings, weekends, and holidays.
- A team player who leads with professionalism, positivity, and integrity.
Qualifications
- Minimum 2 years of Front Office experience in a hotel environment.
- Previous supervisory or leadership experience preferred.
- Excellent communication, guest service, and conflict resolution skills.
- Strong computer skills; experience with hotel property management systems preferred.
- IHG experience is a plus.
Why Crescent?
At Crescent Hotels & Resorts, we strive to create a workplace where associates at every level are respected, supported, and empowered to succeed. We celebrate diversity, foster inclusion, and believe our differences make us stronger. If you're looking to build a rewarding career with a company that values teamwork, growth, and exceptional hospitality, we'd love to welcome you to our team.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 18 days ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor - in Baltimore, MD vacancy
- ...Front Desk Supervisor We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn by Marriott Baltimore White Marsh! The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations,...SuggestedFlexible hoursShift workNight shiftWeekend work
$18 - $22.15 per hour
...Looking for a career that makes you smile? Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team. How you’ll make us better: Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various...SuggestedTemporary workSmile Doctors , LLC
Catonsville, MD14 hours ago$18 - $22.15 per hour
Looking for a career that makes you smile?Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative...Suggested$18 - $22.15 per hour
Looking for a career that makes you smile? Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team. How you’ll make us better Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various...SuggestedTemporary work- ...to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to lead our Front Office team. We are committed to providing you with: ~ Highly competitive wages ~ An exceptional benefit plan for eligible associates...SuggestedWorldwideFlexible hours
Crescent Hotels and Resorts
Baltimore, MD4 days ago - ...motivated team members who believe guest service is the top priority. Job Overview The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk...Full timeLocal areaFlexible hours
TPG Hotels & Resorts
Baltimore, MD14 hours ago - ...Our modern, state-of-the-art dental office is looking for an experienced Dental Front Desk Manager to join our growing team! We are known for our warm, welcoming atmosphere, amazing doctors, supportive team, and wonderful patients. We are seeking a full-time Front Desk...Full timeTemporary workWork at office
Canton Smile Studio
Baltimore, MDmore than 2 months ago $24 per hour
...24.00 Hourly######**Overview**Assist the Front Office Manager in managing the Front Office... ...training for entry level associates and supervisors.* Develop and implement controls for... ...guest expectations.* Maintain all front desk related equipment and a par stock of supplies...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursHei Hotels Inc.
Baltimore, MD4 days ago- Orthodontic Associates is seeking a Front Desk Coordinator I to enhance our customer interaction and administrative efficiency. In this role, you'll greet visitors, manage incoming calls, manage patient schedules, and handle insurance verification. The ideal candidate...
- ...TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional guest experiences. Responsibilities include managing staff, reservations, guest inquiries, and cross-department collaboration...
TPG Hotels & Resorts
Baltimore, MD3 days ago $17.15 - $20.15 per hour
...Patient Service/Front Desk Coordinator Part Time Pikesville, MD Job Type: Part Time Associate Req # 32693 Date posted: Tuesday, July 28, 2026 Description About the role See yourself starting a new career journey? As a Patient Service Coordinator...Hourly payMinimum wagePart timeWork at officeLocal areaFlexible hoursWeekend workAfternoon shiftMyEyeDr
Pikesville, MD14 hours ago- MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team, guiding check-in/out and delivering a personalized patient experience. No optical background required; training and tools will be provided to learn the industry and deliver top-tier vision care...Work at officeWeekend workAfternoon shift
- Patient First in Towson, MD seeks a Front Office Supervisor to lead the front desk team. You will oversee registration and discharge processes, handle patient payments, and ensure courteous, efficient service. The role requires organizational skills, supervisory experience...
- Responsibilities 1. Patient Services & Front Desk Operations Greet all clients and visitors professionally and maintain a welcoming environment Manage daily check-in and check-out processes Ensure confidentiality and HIPAA compliance at all times Maintain cleanliness...Work at officeImmediate startMonday to Thursday
- ...staying for an extended visit. Job Description The Reservations Supervisor supports the Reservations Manager in the daily operation of the... ...At least two years of experience in hotel reservations, front office, guest services, or luxury hospitality preferred. Previous...Temporary workLocal areaFlexible hours
The Ivy Hotel
Baltimore, MD1 day ago $22.98 per hour
...Location: 1800 Orleans Street, Baltimore, MD 21287 Shift: Full Time (40 hours), Day Shift. Position Summary: As the Guest Service Supervisor, you'll play a pivotal role in creating exceptional experiences for patients and visitors. Reporting to the Assistant Director of...Hourly payFull timeShift workDay shiftJohns Hopkins Medicine
Baltimore, MD4 days ago$17 - $19 per hour
Reservation Manager U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining...Hourly payWork at officeLocal areaU-Haul
Rosedale, MD4 days ago- Overview Join to apply for the Reservations Manager role at The Doyle Collection . Are you a hospitality professional with a passion for delivering exceptional guest experiences? As our Reservations Manager , you will lead a dedicated team responsible for managing all ...Full timeTemporary workNight shift
The Doyle Collection
Baltimore, MD14 hours ago $17 - $19 per hour
Baltimore, Maryland Moonlighter R244032 Compensation Range: $17.00 to $19.00 Hourly Location: 8641 Pulaski Hwy, Baltimore, Maryland 21237 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer...Hourly payWork at officeLocal areaU-Haul
Baltimore, MD4 days ago- Orthodontic Associates is seeking a Front Desk Coordinator I to greet patients, manage calls, verify insurance, and coordinate scheduling in a fast-paced dental practice. You will support clinicians, print appointment reminders, and process payments to keep the office...Work at office
$59k - $64k
...Job Description Job Description Join our team at the Renaissance Baltimore Harbor Place as the Front Desk Manager. The Front Office Manager (AFOM) manages the daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling...Flexible hoursRenaissance Baltimore Harborplace Hotel
Baltimore, MD18 days ago- ...certified, and insured for your safety. Job Summary The front office coordinator will provide administrative, clerical, and... ...Administrative teams with document scanning. Maintain front desk: scanning, files, paperwork, outgoing mail. Weekly ordering of...Work at office
- Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team in Catonsville, MD. You will greet patients, manage calls, and handle administrative duties while verifying insurance and scheduling appointments. The role offers competitive compensation...
- As our front desk receptionist, you will play a critical role in ensuring that our patients receive exceptional care from the moment they walk in the door. You’ll be responsible for greeting patients, checking them in, and assisting with a wide range of administrative...Full timeMonday to FridayShift workWeekend work
$45k - $48k
Job Summary Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious...Work experience placementSummer workWork at officeRemote workShift work2 days per weekTowson University
Towson, MD4 days ago$66k - $80k
...operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,... ...experience in the guest services, front desk, housekeeping, or related professional area... ...Receives hiring recommendations from team supervisors. • Verifies that orientations for new team...Hourly payFull timeWork experience placementLocal areaRemote workMarriott
Baltimore, MD3 days ago- ...Management Review Meeting, and maintaining documentation. 3. Executes self-driven projects or special projects as determined by supervisor. 4. Assesses quality needs and completes crew training in appropriate areas. 5. Issues quality reports on a monthly,...Full time
Green Bay Packaging Inc
Hunt Valley, MD29 days ago $500 per month
...Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results. The pay range...Hourly payWork at officeFlexible hoursAfternoon shift- Are you passionate about delivering excellent early years education with an emphasis on outdoor learning? The Treehouse Club is an award-winning Forest Nursery chain, priding ourselves on delivering high levels of education, concentrating on child and team wellbeing, and...Permanent employmentOverseas
- Overview The Nurse Manager is responsible for ensuring that safe, age-appropriate patient care is provided during hours of unit operation. Functions as role model, advisor, resource, and leader for other members of the patient care team. Unified by the core purpose of creating...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor -. Be the first to apply!
Related searches
- hotel front desk manager Baltimore, MD
- front office manager Baltimore, MD
- front desk supervisor Baltimore, MD
- front office supervisor Baltimore, MD
- front desk coordinator Baltimore, MD
- front desk manager Baltimore, MD
- receptionist front desk Baltimore, MD
- medical office front desk Baltimore, MD
- medical screener reception technician Baltimore, MD
- reception Baltimore, MD