Sr. Facilities Coordinator

Sr. Facilities Coordinator

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

Provide general overall facility management services, including continuous monitoring of office/facility

Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery

Follow up with clients to ensure customer satisfaction

Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action

Remain knowledgeable regarding all operational aspects of building systems

Coordinate with outside contractors for the service and repairs of equipment

Follow protocol for effective building-specific maintenance and safety procedures

Maintain on-going communication with contractors, client, and team

Assist with site inspection within the assigned building portfolio

Create work orders and assign work orders to the engineering staff, subcontractors, and vendors

Report on open and closed work orders and check the status of open work orders with the assigned party

Request, review, and submit work orders, bids, and proposals from vendors

Verify final invoice pricing and process payments in a timely manner

Assist in the monitoring and assessment of vendor performance

Train vendors on work order and billing procedures

Manage complex work orders such as environmental issues and disaster recovery

Manage service and performance of vendors and landlords for timely completion of jobs

Create and record appropriate written communication between all parties

Schedule and document maintenance and repairs on building equipment

Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates

Provide process and procedures training and direction to new associates

Coordinate special events in support of client

Assist with measuring and reporting key performance indicators against service level agreements

Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Qualifications:

Education and Experience: A high school diploma is required; an associate's degree or higher in business management, facilities management, or a relevant field is preferred

Prior experience in facilities coordination or a related role is advantageous

Proven organizational and coordination abilities

Excellent communication and interpersonal skills

Ability to multitask and prioritize work orders

Proficient in Microsoft Office and facility management software

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $22.48 - $26.45. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us.