Creative Services Manager

Company Description Pizzazz Group is a digital marketing agency focused on helping clients achieve business growth through tailored online marketing solutions. The team specializes in Web Design and Development, SEO, PPC, Social Media Management, Email Marketing, and Retargeting to drive measurable results. Clients range from Fortune 500 corporations to professional service firms, retail brands, restaurants, childcare organizations, and startups. Pizzazz Group emphasizes understanding each client’s purpose, challenges, and goals to deliver personalized strategies that support long-term growth. The agency lives up to its name by bringing energy, creativity, and style to every digital initiative. Role Description Pizzazz Group is looking for a highly organized and hands-on Creative Services Manager to lead our small creative team while actively contributing to the successful execution of client projects. This role will oversee one graphic designer and one website developer, ensuring projects are completed on time, meet our quality standards, and provide an exceptional client experience. We are looking for someone who doesn't just delegate work but is a lead producer for executing creative projects. The ideal candidate is organized, proactive, willing to solve problems, and isn't afraid to roll up their sleeves to support the team and lead by example. This person has a strong eye for design, understands effective digital marketing, and knows what makes websites, branding, and creative campaigns successful. This is an opportunity to play a key leadership role within a growing agency while helping build efficient processes, maintain quality control, and create consistency across every project we deliver. Responsibilities Coordinate priorities with graphic designer and developer Ensure projects are completed on time and at a high level Improve operational systems and workflows Track project progress and operational KPIs Lead internal communication and organization Personally assist in project execution Report directly to the owner regarding priorities, progress and operational needs Requirements Expert in Adobe Creative Suite and video with a strong eye for design and branding Skilled at using AI tools, including Claude, CapCut and Adobe's AI features, to speed up design, video and copy while keeping every piece on brand and client-ready Working knowledge of SEO, WordPress development and content management Able to understand what makes a successful marketing campaign effective from both a creative and operational perspective Experience leading a small creative team (designer and developer) Organized, proactive and process-driven, able to keep multiple client projects on deadline Preferred Experience 3+ years in design, video or creative production, including leading projects or people Digital marketing or agency experience Prior experience in a management role overseeing projects, people and deadlines Familiarity with Asana, HubSpot and operational reporting Full-time, in-office in Dublin, OH (non-remote) #J-18808-Ljbffr Pizzazz Group