Director of Housekeeping

Company Description

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Job Description

Lead our housekeeping operations with excellence, precision, and a passion for creating exceptional guest experiences. In this role, you will inspire and develop a high-performing team while ensuring the highest standards of cleanliness, presentation, and service throughout the property. Your leadership will help create a welcoming environment for guests and reinforce the value each team member brings to enriching lives every day.

Key Responsibilities:

• Provide strong leadership, coaching, and support to a diverse housekeeping team, fostering engagement, accountability, and professional growth.
• Partner closely with the Director of Rooms to optimize hotel operations and departmental performance.
• Cultivate a culture of consistency, quality, and exceptional guest service.
• Drive continuous improvement in guest satisfaction, team member engagement, and departmental financial performance.
• Ensure the highest standards of cleanliness, maintenance, and presentation are maintained in guest rooms, public areas, restrooms, offices, and meeting/event spaces.
• Monitor and uphold service and product quality standards while ensuring compliance with all safety and sanitation procedures.
• Promote a positive and collaborative work environment that reflects the values and service culture of the property.

Qualifications

• Minimum of two years of leadership experience within a housekeeping department at a luxury hotel or resort.
• Bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.
• Proficient in utilizing technology and property management systems to enhance housekeeping operations and efficiency.
• Demonstrated ability to communicate effectively and provide clear, concise, and professional direction to team members.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Passion for delivering exceptional guest service and a genuine interest in creating memorable experiences in a luxury hospitality setting.
• Ability to lead, motivate, and develop a diverse team while maintaining high standards of cleanliness, presentation, and service.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

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Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.