Business Analyst

Responsible for facilitating alignment between business and IT to drive solution design that effectively and efficiently meets the business need. Understands the customer’s objectives, business processes and products, as well as system capabilities. Performs impact analysis of making changes to application systems and existing processes. Elicits or elaborates the business requirements and is responsible for documenting the functional design specifications. Supports application development, testing, implementation, and training/business readiness activities. Responsibilities 1. Ability to understand business goals, define priorities, and define a technical or process solution to drive indented business results 2. Ability to approach work efforts with a holistic view and deliver solutions that address all impacted areas 3. Foster and maintain a collaborative relationship with key business and IT partners 4. Perform impact analysis of application changes across various channels, lines of business, states and systems 5. Ability to effectively manage the development of the functional requirements, including: 5a. Facilitating JAD/requirement gathering sessions 5b. Managing and resolving open issues 5c. Identifying dependencies and constraints 5d. Serving as a SME and/or POC for questions related to your projects/assignments 6. Provide prompt and reliable production support 6a. Thorough detection of the entire issue/defect 6b. Communication and issue resolution 6c. Identification of root cause and implement prevention actions 6d. Follow through on resolution 7. Promote change that will improve the agent and customer experience Preferred Skills and Abilities 1. Strong written and oral communication skills 2. Strong problem solving skills and innovative thinking 4. Excellent interpersonal skills, including the ability to interact, influence, and negotiate effectively 5. Strong ability to build relationships, work cross-functionally, provide support for projects 6. Ability to make sound decisions Qualifications Education Requirements Bachelor’s degree or equivalent Experience Requirements Minimum of three years experience in business analysis Additional Information GC and US citizens. Software and hardware testing is compulsary #J-18808-Ljbffr