IT Desktop Support Technician

Who we are

As Paragon Space Development celebrates 26+ years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment.

Job Description: IT Desktop Support Technician

The successful candidate will report to the IT Manager and will be r esponsible for the research, design, implementation, maintenance and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs. The position will be responsible for answering incoming service calls, build and image computer equipment, manage and troubleshoot business applications, and the setup and removal of IT accounts, telephone and hardware for personnel. The ideal candidate will possess the demonstrated skills and experience necessary to troubleshoot Microsoft application and have knowledge of desktop environments. The candidate must be capable of working beyond the typical 8-hour workday and 40-hour work week and must be able to travel 5% of the time.

Required Experience

• 3+ years of hands-on technical support experience.
• Knowledge of Windows 7 and Windows 10 desktop environments.
• Ability to troubleshoot Microsoft Office applications.
• Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision.
• Excellent organizational skills.
• Ability to work in complex, diverse environment with rapidly changing priorities.
• Demonstrated knowledge of IT Security best practices.

• Must be able to lift 50 pounds

Desired Attributes:

• Experience working within the Aerospace industry.
• Experience with CAD applications.
• CompTIA A+ and/or Network + Certifications

Required Education: - Associates degree in computer related field or equivalent work experience.

U.S. Citizenship status is required for this position.


This position requires the eligibility to obtain a DoD security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens.