Front Office Manager

The Sunny Hotel, located in Sunny Isles Beach, Florida, seeks a Front Desk Manager to lead the front desk team. This role offers an opportunity to deliver exceptional service in a beachfront hotel. Overview The Sunny Hotel offers a vibrant hospitality experience with front desk, housekeeping, food and beverage, spa, and more. As a Front Desk Manager, you will be the first point of contact for guests. Key Responsibilities Oversee the daily operations of the front desk, ensuring efficient processes Train, mentor, and motivate front desk staff to deliver outstanding service Handle guest inquiries, concerns, and complaints professionally and timely Coordinate with other departments to ensure seamless guest experiences Monitor and maintain front desk procedures, including check‑in/check‑out and reservation management Implement and enforce hotel policies and procedures Manage room inventory and maximize revenue through effective room management strategies Conduct performance evaluations and provide feedback to team members Qualifications 2+ years of prior department management experience in front office or related discipline Strong time‑management, negotiation, and communication skills Ability to manage each discipline of the department independently Knowledge of employment and Innkeeper laws in the jurisdiction Prior cash handling experience Fluent in English, read/write/speak Computer proficiency: Opera PMS, Micros, Microsoft Office and Excel Benefits Multiple tiers of medical coverage Dental and vision coverage 24/7 Teledoc service Free medication maintenance Pet insurance Hotel discounts Tuition reimbursement Paid time off (vacation, sick, bereavement, holidays) 401(k) match Employment Information Davidson Hospitality Group is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify. EEO AA– Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. #J-18808-Ljbffr The Sunny Hotel