Director of Rooms and Guest Services - Signia by Hilton Diplomat Beach Resort

Job Description Director of Rooms and Guest Services at Signia by Hilton Diplomat Beach Resort. Work Locations Diplomat Beach Resort, 3555 S Ocean Dr, Hollywood, 33019 What You’ll Lead Oversee day‑to‑day operations of Front Office, Housekeeping, and Guest Services, driving a culture that consistently delivers on expectations while anticipating what’s next. What Sets This Role Apart Purposeful Service: Create intentional, thoughtful guest interactions that reflect luxury standards at scale Intuitive Leadership: Anticipate needs, remove friction, and ensure every touchpoint feels effortless Service That Leads: Drive a culture where teams are empowered to act before being asked Operational Excellence: Balance productivity, scheduling, and service delivery across a complex resort environment What you will be doing The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. The role includes: Direct the activities of key guest contact departments by giving guidance, leadership, and instruction to department heads and managers; hire, supervise, counsel, discipline, and evaluate all guest services staff. Monitor all room‑related systems that impact the guest, ensuring proper procedures are in place and followed to provide an outstanding experience. Communicate with guests and team members both verbally and in writing to answer questions and resolve issues. Manage executive office projects, directing staff and monitoring progress as required. Interact positively with customers and take action to resolve problems to their satisfaction. Ensure guest reservation policies, standards, and procedures are met; ensure housekeeping procedures are efficiently followed and any issues are immediately resolved. Qualifications We’re looking for a leader with proven experience in Rooms operations within a large, full‑service or resort environment, who brings a deep understanding of luxury service standards and how to execute them consistently. The ideal candidate will demonstrate strong operational acumen, a sharp focus on labor productivity, strategic scheduling, and effective management of group flow. Experience overseeing or partnering with outsourced services, including valet operations, is important. A proactive mindset centered on elevating the guest arrival and departure experience, coupled with the ability to energize teams, drive accountability, and foster service excellence, is essential. Benefits Medical Insurance Coverage – for you and your family Mental health resources, including Employee Assistance Program Best‑in‑Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents 401(k) plan with company match to help save for retirement Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount Debt‑free education: access to educational credentials through Guild Education, including college degrees and professional certifications Career growth and development opportunities Recognition and rewards programs Schedule Full‑time #J-18808-Ljbffr Hilton Worldwide, Inc.