PBX Supervisor - Signia by Hilton Diplomat Beach Resort

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, the Signia by Hilton Diplomat Beach Resort is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. Shift Pattern Full Availability between the hours of 7 AM-11 PM (weekdays, weekends, holidays). Benefits Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. Responsibilities Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests. Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information. Schedule, assign daily work, inform and train team members. Monitor, observe and assist in evaluating team member performance. Perform duties of Communications/Telephone Operator. Qualifications Hospitality – Passion for delivering exceptional guest experiences. Integrity – Do the right thing, all the time. Leadership – Leadership in industry and community. Teamwork – Team players in everything. Ownership – Ownership of actions and decisions. Now – Operating with a sense of urgency and discipline. Quality; Productivity; Dependability; Customer Focus; Adaptability. Schedule Full-time. Brand Curio Collection by Hilton. Job Category Guest Services, Operations, and Front Office. #J-18808-Ljbffr Hilton