Learning Specialist (Commercial Banking)

Description

This Learning Specialist role supports Commercial Banking and Treasury.

JOB SUMMARY:

The Learning Specialist is responsible for developing, implementing, and facilitating learning solutions as it relates to business as usual, M&A, new technology and, strategic and change initiatives. Provides necessary procedural, system, relationship deepening and soft skills training to new and existing associates. Offers on-going support and guidance in role-specific knowledge. Administers record keeping, tracking, and reporting of training activities through the LMS. Primary focus of role is supporting day-to-day operational execution. Partners with line of business leaders in subject matter expertise specific to Seacoast Bank policies and procedures including legal, regulatory and compliance matters.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• College degree preferred in the area of training and development human resources, education, business administration or a social science, or equivalent combination of education and experience.
• 5+ years prior training experience in financial services
• Experience and Acumen with Commercial Banking, Credit, and Treasury Management
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Technology savvy and proficient in Microsoft Office Suite software.
• Willing to travel; minimum 30%

ESSENTIAL JOB FUNCTIONS:

• Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and business initiatives.
• Remain current with policy and procedure changes; ensure curriculum and learning solutions reflect and support adherence to policies and procedures.
• Facilitate necessary procedural, system, relationship deepening, and soft skills learning solutions to new and existing associates.
• Regularly review learning content and delivery methodology to maximize associate participation, satisfaction, production, and ROI for the business.
• Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.
• Promote a relationship deepening culture through needs-based identification & quality customer experience.
• Partner with line of business leaders in policy and procedure subject matter expertise; make recommendations based on observations, industry trends and regulatory requirements.
• Maintain strong technical knowledge of all digital and other bank products.
• Administer record keeping, tracking, and reporting of learning activities through the LMS.
• Adhere to Seacoast Bank's Code of Conduct