Audio/Visual Technician

Description Summary: The Audio/Visual (A/V) Technician is responsible for audio-visual presentations in the property’s meeting space and supports event technology sales. The position ensures the highest level of service during events by executing all activities based on standard operating procedures. The position strives to achieve and continuously improve both guest and associate satisfaction. Responsibilities Provides the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Way. Understand the Hotel Improvement Plan. Adheres to and ensures compliance with all standards, policies, and procedures (MVP SOPs, LSOPs, etc.). Responsible for the servicing of all events; maintains customer satisfaction to insure retention and growth of business through referrals and repeat events. Collaborates with Sales, Convention, and Event Managers to develop and coordinate convention events in the property. Establishes and manages a network of outside AV re-rent support companies to obtain favorable discounts and preferential service e.g., free pick-up and delivery. Ensures event technology back of the house areas are cleaned and maintained. Ensures equipment is recovered from events and properly secured. Maintains equipment Communicates effectively with hotel departments outside of Event Technology. Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies. Ensures accurate on-time set-up and recovery of audiovisual equipment. Monitors equipment operation at each assigned event, observing and controlling room light levels, sound, and temperature. Instructs guest or client about proper equipment use and operation. Secures the equipment from theft following all security procedures. Operates the house sound system(s), as needed. Inspects and cleans, if necessary, equipment prior to installation at the meeting location. Observes and corrects any housekeeping deficiencies. Plans ahead for each set-up and take all needed items to the meeting location. Participates in regularly scheduled equipment inventory as required. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. Performs other duties as assigned Ensures security and confidentiality of all guest and hotel information and material. Utilizes property Service Recovery/Defect Tracking processes. Claims all tips in Kronos and on weekly tip sheet. Submits weekly tip sheet to manager by end of pay week. Attends work on time as scheduled and adhere to attendance policy. Participates in daily preshift. Notifies manager/AYS of maintenance issues. Maintains a clean and orderly work area in accordance with hotel standards Practice energy conservation at all times Reports unsafe conditions and suspicious activity to Loss Prevention/Management. Practices safety standards at all times and keep the property safe for guests and fellow associates. Uses wet floor signs as needed. Uses personal protective equipment. Wears uniform, including nametag at all times in accordance with the Standards of Appearance. Communicates properly and effectively with the guest, associates and managers. Effectively responds to guest complaints. Promotes teamwork and associate morale. Maintains knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adheres to all work rules, procedures and policies established by the company. This includes, but is not limited to, those contained in the Associate Orientation Handbook and the Red Emergency Response Procedures Manual. Has a thorough knowledge of emergency procedures. Follows proper key control procedures. Performs other duties as assigned Other Information Competencies Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/Teamwork Skills Must pass certification quiz/test for position. Complete basic Chemical Training and Blood borne Pathogen Training. Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing. Effective sales skills to up-sell products and services Knowledge of purchasing, inventory controls, supplies and equipment Knowledge of overall hotel operations as they affect department Knowledge of contract agreements and legalities Strong communication skills (verbal, listening, writing) Effective conflict management skills Strong customer relation skills Strong organization skills Ability to use standard software applications and hotel systems Effective decision making skills Effective influence skills Strong problem-solving skills Good presentation and platform skills Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA). Education/Experience Extensive knowledge of event technology products and services e.g., audio visual equipment, staging, lighting, house and concert sound systems, computer-video presentation, connectivity, computers and telephone systems. WORK CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. or more occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; walk; reach; use hands to finger, handle or feel; talk and hear. Full Time Benefit Overview Medical, Dental, and Vision Life Insurance Employee Assistance Program (EAP) 401(k) Vacation and Paid Time Off (PTO) Tuition Reimbursement Complimentary and Discounted Rooms #J-18808-Ljbffr