Clinical Quality Pharmacist

Job Title

Clinical Quality Pharmacist

Job Description

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role

The Clinical Quality Pharmacist provides the licensed clinical layer that supports the Ambulatory Infusion Center (AIC) Order Entry workflow across all states in which Palmetto Infusion Services operates. They will perform remote medication order processing and prescription review including order/prescription clarification, receipt and documentation of verbal orders, prospective drug use review, therapeutic interventions, and drug information support. This position will also work with and advance our formal Continuous Quality Improvement (CQI) program which monitors, evaluates, and continuously improves the quality, safety, and appropriateness of order processing in accordance with internal policy, the South Carolina Pharmacy Practice Act, and the applicable laws of each state served. The role collaborates closely with the Pharmacist-in-Charge, AIC clinical staff, and Patient Services to deliver safe, high-quality infusion therapy and to sustain a defensible, inspection-ready standard of pharmacy practice.

Minimum Qualifications

Experience/Education:

• Prior experience in specialty pharmacy, ambulatory infusion, and/or home infusion practice; familiarity with prospective drug use review, verbal order intake, and continuous quality improvement in a pharmacy setting.
• Education: Doctor of Pharmacy (PharmD) required.
• Licensure: Active state pharmacist license required at hire. May be required to obtain and maintain non-resident or reciprocal pharmacist licensure in any additional state of operation, as required by each state's laws and Board of Pharmacy regulations

Essential Functions

• Receives, reviews, interprets, and if needed, clarifies medication orders and prescriptions originating from prescribers, and documents all clarifications in accordance with internal policy and applicable state and federal pharmacy law.
• Performs prospective drug use review (DUR) on medication orders prior to administration, using the common electronic file to verify patient information, allergies, therapy appropriateness, dose, route, rate, and duplications.
• Enters and/or transfers medication-order data, receives verbal orders from prescribers, obtains substitution authorizations, and performs therapeutic interventions consistent with the authorized functions of licensed pharmacists.
• Serves as a drug information resource to the AIC clinical staff (nurses and providers), internal Palmetto Infusion staff, and outside referral sources.
• Receives and acts on urgent order clarifications, verbal orders, prospective DUR, and drug information requests during staffed hours.
• Helps with reporting, implementing, and continuously advancing the pharmacy's Continuous Quality Improvement (CQI) program: objectively and systematically monitors and evaluates the quality and appropriateness of order processing, pursues improvements to prevent and document medication errors.
• Identifies, documents, reviews, and addresses medication errors and near-misses arising from remote order processing; performs root-cause analysis, trends findings, and translates results into periodic process improvements and policy updates.
• Maintains complete, attributable records of each order-processing function performed, retrievable for at least two years and available to the Board on request, in accordance with the Remote Medication Order Processing Policy & Procedure and the department's Service Level Agreement with Patient Services.
• Maintains proper competencies based on assigned role, maintains active licensure, and remains current on all required continuing education.
• Adheres to all federal/state pharmacy laws and regulations and protects patient information in compliance with HIPAA and applicable state privacy law when accessing the common electronic file over secure networks.

About the Benefits

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Patient Advocacy Statement

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

Other

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.